Listed below are some of the most frequently asked questions
about safe digging. If you have a question or concern that's not
addressed below, call 811 or 1-800-282-7411.
Why do I need to call Georgia
How may I contact Georgia 811?
How far in advance can I call?
What type of digging activities should
be called in?
What information do I need before
calling Georgia 811?
May I notify Georgia 811
Who marks the lines?
Is there a fee to have my lines
What happens after I call?
I gave my 48-hour notice, and my lines
were not marked. Can I start digging?
Do I need to be present when my lines
Do I need to designate the area where I
plan to dig before the locator can mark the utility
Will the locators leave anything to let
me know they have been there?
What's a "tolerance" or "buffer"
What happens if I don't call before I
How long do I have to wait before I can
What kinds of digging projects should
homeowners call about?
What happens if damage occurs to a
utility line while I am digging?
My contractor says it's my
responsibility to contact Georgia 811. Is this correct?
Who are the members of Georgia
After the lines have been marked, how
should I proceed?
Does my locate request expire?
Is Georgia 811 a utility service
Does Georgia 811 enforce the
Where can I obtain more
It is the law in the state of Georgia to have utility lines marked
before conducting mechanized digging. Georgia 811 receives
notifications, or locate requests, from individuals planning to dig
and transmits them to our member utility companies so they may mark
their lines and digging can commence, safely. Calling Georgia 811
is one of the best ways to protect the public from harm, prevent
utility services interruptions and avoid costly damage.
Homeowners can contact us 24 hours a day, 7 days a week (excluding
holidays) by calling 811 or 1-800-282-7411. 811 is the national
call before you dig number used to request that your lines be
marked. Please note that this call and the service are FREE.
Georgia 811 accepts Monday thru Friday, excluding holidays, for
normal locate requests. Damage and Emergency locate request may be
called in 24 hours a day, seven days a week. For a complete list of
You should call at least 48 hours but no more than 10 working
days, excluding weekends and legal holidays, before starting your
digging project. Requests received after 4:30 p.m. on weekdays are
processed on the next business day. Georgia 811 is closed on legal
holidays. For a list of legal holidays, click here.
The law designates that anyone planning to use mechanized
equipment for excavation, tunneling, grading, boring, blasting,
demolition or similar work should contact Georgia 811. However, for
safety's sake, we recommend you call for any project in which you
plan to break ground. Underground utilities can be damaged while
individuals are installing mailboxes, building fences or decks, or
even planting trees. Remember, even if your project is small, it's
always best to call!
You'll need the following information handy when you contact us or
download this field form:
• Name, area code, phone number, address, city, county and
nearest cross streets.
• Type of work to be done and how long it will take.
• Date and start time digging is scheduled to begin.
• If any work will be done within 10 ft. of overhead high
voltage power lines.
• Contractor/contact person and phone number.
• Where on the property you want marking done.
• Specific directions to your property - landmarks, etc.
Yes, Homeowners may use the Georgia 811 eRequest application by
Utility companies (NOT Georgia 811) mark their own lines. Georgia
811 functions as a communications link between our member utility
owners/operators and individuals planning to dig on their property
or work site. We electronically notify our members who are
operating utility lines in the proposed digging area once we have
received a locate request. Keep in mind that companies often hire
locating services to mark the lines for them.
There is no fee to have your lines marked or to dial 811. Georgia
811 is a nonprofit corporation dedicated to keeping Georgia safe
After asking some questions about the area in which you plan to
dig, including the address, nearest cross streets and extent of
work to be done, we electronically notify Georgia 811 members who
own and operate utilities and/or underground facilities in that
area. Representatives from these member companies have 48 hours
(excluding weekends and legal holidays) to come to the location to
mark their underground facilities.
No. Our member utility owners and operators must provide positive
response, or give the "all clear," before you can begin digging.
You can check the status of your request through our Positive
Response Information System (PRIS) either online or by phone, 1-888-670-2902. You will
need to provide your phone number and your locate request number to
access the system. A final check on PRIS should be done at noon on
the legal date when all utilities are to be marked. Georgia 811
sends late notices to members who have not responded to the locate
request in the designated time period.
There is no need for you to be present unless you have a specific
question for the locate technician or if you need to restrain pets
or grant the locator access to your property.
Georgia 811 recommends marking the area in white paint, flags or
stakes. Please do not use any other colors as they represent the
presence of underground utility lines (see following question).
In addition to colored flags or paint marking their lines, some
utility companies leave a small sign or card in your yard. Each
utility is marked by a different color. For a list of color codes,
A tolerance or buffer zone extends approximately 24 inches from
each side of the utility line markings. You should dig outside of
this area. For a helpful diagram click here.
Effective July 1, 2014 the Tolerance Zone is 18 inches from each
side of the utility line markings. You should dig outside of this
area. For a helpful diagram click here.
By not calling, you risk serious injury or even death, as well as
property or environmental damage, explosion or fire and power or
utilities services interruptions.
Remember, even if your digging project is small, it's always
best to call!
Please wait 48 hours (excluding weekends and holidays) before
It's a good idea to call about ANY type of outdoor digging
project. Examples include:
• Digging holes for fence posts or a mailbox
• Anchoring supports for decks and swings sets
• Planting trees
• Removing tree roots
• Driving landscaping stakes into the ground
• Installing a retainer wall
Call Georgia 811 to report the damage, even if utility services
are not interrupted. Operators are available 24/7, 365 days a year
to take emergency calls, 811 or 1-800-282-7411.
Anyone, either homeowners or professional excavating contractors,
can call Georgia 811 to have underground utilities lines marked
prior to digging.
By law, companies that own or operate underground utility lines
must be a member of Georgia 811.
Our member network includes utility companies (e.g. water,
sewer, telecommunications, natural gas), municipalities and others
with a stake in protecting Georgia's underground infrastructure.
All members meet annually to discuss relevant issues and concerns,
outreach initiatives, damage prevention, safe digging and other
With caution, making sure to respect the 24-inch tolerance zone
from the outer edge of the underground facility.
Yes. Your locate request will expire after 21 calendar days. If
you have not completed your project within that time, you will need
to contact Georgia 811 by dialing 811 or 1-800-282-7411. You may
renew your locate request two business days prior to your
No. We are a nonprofit, member-funded corporation which works with
utility providers (water, sewer, telecommunications, natural gas
companies), to notify them when digging is going to occur in their
service areas. In this way, we all work together to keeping Georgia
safe and connected. Both the call to Georgia 811 and the marking
service are free. You will never receive a bill from Georgia
The Georgia Public Service Commission (PSC) enforces the laws
regarding the protection of underground utilities. A section of
these laws mandates the existence of a central call center to
obtain digging notifications and relay them to member utilities.
Georgia 811 is the designated call center for the state. To view a
copy of the Georgia Dig Law on the Georgia PSC website click here.
Georgia 811 offers a variety of educational, training and resource
materials [ LINK TO
PRODUCT CATALOG] including an elementary school presentation. We also attend
many homeowner-related events each year. For a complete listing of
our events, click