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Georgia 811 Addresses COVID-19 Concerns

Georgia 811 is committed to the safety of its employees, members, excavators, and external stakeholders. As businesses evaluate their protocols amidst growing concerns with COVID-19, Georgia 811 wants to assure stakeholders of its capability to operate its one call notification system in a variety of crisis situations. Georgia 811 allows employees to telecommute on a […]

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New Ticket System To Launch June 4th

Georgia 811 is migrating from its existing system called EDEN, to a new notification system, GeoCall. This new system has many advantages over EDEN and will help us provide greater service in the future. GeoCall is used by twelve other states’ 811 Contact Centers, including surrounding states such as Tennessee, Alabama and South Carolina. As […]

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Extraordinary Circumstances Declared

Duluth, GA – February 4, 2020 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective immediately. Last updated on 2/4/2020 at 9:30am. Little Ocmulgee EMC (LOC70 – Laurens, Montgomery, Dodge, Telfair, Wheeler) effective Tuesday, February 4, 2020 at 9:00am […]

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Emergency Notices No Longer Accepted In eRequest System

In order to serve Safe Digging Partners in a timely and efficient manner, effective on 2/3/2020 Georgia 811 will no longer process Emergency Notices in the eRequest System.   Emergency Notices will continue to be accepted by EDEN users and by phone.   1. To become an EDEN user, you can watch a one-hour video at […]

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Extraordinary Circumstances Declared

Duluth, GA – January 13, 2020 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective immediately. Last updated on 1/13/2020 at 8:00am. Carroll EMC (LEV3 – For All GA Counties) effective Saturday, January 11, 2020 at 7:30pm until Monday, […]

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Georgia 811 To Observe MLK Jr Day

Duluth, GA – January 10, 2020 – Georgia 811 offices will be closed in observance of Martin Luther King, Jr. Day on Monday, January 20, 2020. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, EDEN locate request creation, including emergency […]

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