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Georgia 811 News

Get the latest news and announcements from Georgia 811.

Emergency Notices No Longer Accepted In eRequest System

In order to serve Safe Digging Partners in a timely and efficient manner, effective on 2/3/2020 Georgia 811 will no longer process Emergency Notices in the eRequest System.   Emergency Notices will continue to be accepted by EDEN users and by phone.   1. To become an EDEN user, you can watch a one-hour video at […]

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Extraordinary Circumstances Declared

Duluth, GA – January 13, 2020 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective immediately. Last updated on 1/13/2020 at 8:00am. Carroll EMC (LEV3 – For All GA Counties) effective Saturday, January 11, 2020 at 7:30pm until Monday, […]

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Georgia 811 To Observe MLK Jr Day

Duluth, GA – January 10, 2020 – Georgia 811 offices will be closed in observance of Martin Luther King, Jr. Day on Monday, January 20, 2020. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, EDEN locate request creation, including emergency […]

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Technical Issue Resolved – Locate Request Due Dates

Duluth, GA – December 30, 2019 – Georgia 811 has detected a technical error on locate requests created Friday, December 27, 2019 beginning at 4:30pm through Monday, December 30, 2019 at 11:15am. Several tickets are incorrectly displaying a response due date of 1/1/20 at 11:59:59 PM. With the holiday observance of 1/1/20, the correct response […]

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Scheduled Phone Maintenance

Duluth, GA – December 6, 2019 –  Beginning 12/12/2019 at 6pm, the Georgia 811 phone service will be unavailable during a planned maintenance event.  During this time you may experience a busy signal or indication that a phone number is no longer in service or unreachable.  We are expecting the maintenance to be completed and all operations […]

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Temporary Outage Due To Technical Issue

Duluth, GA – December 4, 2019 – Georgia 811 is currently experiencing a temporary technical issue. We are not able to accept calls and all services connected to EDEN are offline. We are aware of the issue and anticipate resolution in 4 hours. In the event of a damage, please notify the affected utility and […]

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