GA811 Phone System Provider Has Network Outage

May 16, 2012 – Duluth, GA 1:45 p.m. Georgia 811 previously released an alert that our telephone provider was experiencing a nationwide outage affecting our ability to take calls. All lines are now back in operation.

Please be aware that we are still experiencing extended hold times and are answering calls as quickly as possible.

Excavation Digging Event Notification (EDEN) Web entry users were not affected by this outage and were able to continue creating normal locate requests online. To learn more about EDEN Web entry and how to obtain a password, click here or visit /edenwebentry.aspx.

The Positive Response Information System (PRIS) is also back online and may be accessed by phone, online at or via the Georgia 811 app for Android 2.1 and newer devices. Download the Georgia 811 Mobile App or go to

Thank you for your patience during this time.