Georgia 811 Network Maintenance

Duluth, GA – September 23, 2015 – Georgia 811 will be conducting scheduled server maintenance on Wednesday, September 30, 2015, from 6:30 p.m. until 8:30 p.m. During this time our CSR’s will be unavailable to accept damage and emergency notices.

Additional services that will not be available during this time include Positive Response Information System (PRIS) via the phone.

In the event of a utility damage or emergency please contact the affected utility directly during this time, and then call Georgia 811 once the maintenance has been completed.

Thank you in advance for your cooperation.
As a reminder, EDEN locate request creation, including emergency locate request creation*, is available 24/7. Our users tell us they like using EDEN because of its “Ease, Speed, Convenience and Control.” If you need a user name and password please click here to sign up for a short training class or for more information.

Homeowners may apply online for their locate requests using eRequest.

Everyone is encouraged to download the Georgia 811 EDEN Mobile App for Android powered devices 2.1 and greater and for the iPhone and iPad:
iPhone: http://goo.gl/AmdUQa
iPad: http://goo.gl/vxyJcT
Android: http://goo.gl/r81Jy

Homeowners – use the app to track and check the status of your locate request to ensure all utilities have responded before beginning to dig.
Excavators – use the app to check the latest responses from utilities on the status of all your locate requests. Never have to print and keep up with a paper copy of the ticket again!
Utility Owners/Members – use the app to respond to PRIS once locate requests have been located. Enter the request number, respond, and move to the next one!

*PLEASE NOTE: Emergency locate requests may be entered online with the exception of those incidents involving gas facilities which are still required to be reported to Georgia 811 by contacting our call center.