Hold Times Affected By COVID-19

Due to COVID-19 impacts on staff, callers may experience higher than normal hold times when calling Georgia 811. To avoid hold times, Georgia 811 encourages those submitting tickets for single addresses to use the eRequest system. The eRequest system requires no training and tickets are processed by Georgia 811 staff within 12 business hours. Click here to learn more about eRequests. Any questions may be addressed to Corporate Communications Manager Megan Estes at MEstes@Georgia811.com.