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October 15 Announced As Ticketing System Launch Date

Georgia 811’s new Online Ticketing System will launch on October 15. Below is helpful information to assist current EDEN users prepare for the transition.
 
All current EDEN users who create tickets are encouraged to sign up for one of the available training options prior to the launch date. The recommended training is the self-paced video training. Additionally, Web Services will offer live webinar trainings.
 
Please visit the Excavator Training Page to sign up for ticket creation training and to view additional training resources. Resources include:

All questions regarding ticket creation training should be directed to Web Services at WebHelpDesk@Georgia811.com or (770) 476-6050.
 


 
EDEN VS GeoCall: Large Project Update
Excavators – Members – Locate Techs
Managing and Viewing LP Changes

 
Georgia 811 hosted a live webinar on Tuesday October 13th. The purpose of this presentation was to familiarize Georgia 811 Stakeholders of changes and new procedures that will immediately be noticeable and unfamiliar when managing and viewing Large Project Tickets in the GeoCall system. The webinar concentrated on PRIS responses and some general differences on how Large Projects are handled in GeoCall as opposed to EDEN.
 
A recording of the webinar will be posted for viewing at a later date on this page: https://www.georgia811.com/index.php/large-projects/
 


 
Members who have access to (1) respond to tickets via Positive Response (PRIS) and (2) manage their Service Area Map(s) are accustomed to using one website to access both of these functions. However, the new system will have separate websites for each of these.  These links will be available at MyGeorgia811.com on October 15.
 
Training courses are not required to respond to tickets or manage Service Area Maps. Video tutorials and the following  instruction manuals are now available on the Member Resource Page:
 

 
Members with questions should contact Customer Connections at CustomerConnections@Georgia811.com or (770) 623-5786.
 


 
Usernames and Password Creation: During the week of October 5, all current EDEN users will receive an email with login instructions for the new system.