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Georgia 811’s New Ticketing System Is Live!

Georgia 811 is pleased to announce that the technical transition to the new ticketing system was successful and that the system was fully functioning in the call center and for web users on Thursday, October 15, at 7:30 AM. Georgia 811 would like to thank all of its stakeholders for their cooperation during the development, testing, and deployment phases. Georgia’s underground infrastructure continues to be protected because of dedicated safe digging partners. The mission of Georgia 811 to promote safety, prevent damage to Georgia’s utility infrastructure, and provide a high quality and economical notification system is achieved through the dedication of all safe digging partners. Thank you for your commitment to keeping Georgia safe.

If you have questions regarding the new system, please contact the below departments.

Contact Customer Connections at customerconnections@Georgia811.com or at 770-623-5786 for assistance with: responding to tickets via positive response, service area map management, login issues, password reset.

Contact the Web Help Desk at WebHelpDesk@Georgia811.com or at 770-476-6050 for assistance with: eRequest, training issues, help creating a ticket, login issues.

Contact Large Project Liaison Mike Bell at MBell@Georgia811.com or at 770-286-1886 with large project questions.