Georgia 811 Experiencing System Downtime

Update – 6:35 p.m. Services will be intermittently unavailable this evening between 8:00 p.m. and 9:00 p.m. as we finish restoring all systems. 11:00 a.m. We are aware that Georgia 811’s ticketing system, GeoCall, was experiencing technical issues earlier this morning from 3:30 a.m. until 10:30 a.m. due to an issue with Microsoft Azure. Currently […]

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Extraordinary Circumstance Declared

Duluth, GA – August 30, 2023 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective on the date posted below. Last updated on 9/5/2023 at 11:05am. Georgia Power, Southern Telecom (All GP, NU, and ST001, ST002 codes – All […]

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Extraordinary Circumstances Declared

Duluth, GA – June 26, 2023 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective on the date posted below. Last updated on 6/26/2023 at 7:15am. Central Georgia EMC (CNT70, CNT71, CNT72 – Butts, Clayton, Spalding, Henry, Jasper, Morgan, […]

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June News and Updates

4th of July   Georgia 811 offices will be closed in observance of Independence Day on Tuesday, July 4, 2023. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly.   As a reminder, web entry is available 24/7. Web entry includes the ability […]

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Georgia 811 to Observe Memorial Day

Georgia 811 offices will be closed on Monday, May 29, 2023, in observance of Memorial Day. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly.

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Intermittent Phone Issues

The Georgia 811 phone system is experiencing intermittent technical issues. Callers are advised to call back if they are not connected to a Customer Service Representative. Excavators may also go online to submit a single-address eRequest, or if they have a username and password, they are encouraged to submit an online ticket here. We believe […]

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