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Address

3400 Summit Ridge Pkwy
Duluth, GA 30096

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Contact

info@georgia811.com
(770) 623-4332

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Keep Georgia Safe & Connected

Call Before You Dig: 811 or 800-282-7411
Administrative Office: 770-623-4332
Customer Connections: 770-623-5786
Web Services: 770-476-6050

  • Before You Dig
    • Getting Started
    • Submit/Manage Request
    • Frequently Asked Questions
    • Have my lines been marked?
    • Why contact Georgia 811?
    • Safe Digging Procedures
    • Public and Private Utilities
    • Do It Yourself (DIY)
    • Large Projects
    • Large Project Online Locate Request
    • Positive Response
    • Training & Education
  • ONLINE TICKETS
    • Submit A Ticket
    • Excavator Resources
    • Online Ticket Training
    • Online Account Access
    • Mobile App
  • Members
    • New Membership
    • Member Resources
    • Member Ticket Responses – PRIS
    • Member Reporting – ThoughtSpot
    • Service Area Map Management
    • Service Area Code Request
    • Extraordinary Circumstances
    • Member List By County
    • Training & Education
    • Locate Request Management
    • Locating Companies
  • Laws & Policies
    • Georgia Dig Law
    • Sufficient Particularity
    • Overhead Protection Act
    • Large Projects
    • Underground Marking Standards
    • Locate Request Size Policy
    • PSC Rules
    • Excavator Manuals
  • About Us
    • About Georgia 811
    • Meet the Team
    • Our Liaisons
    • Board Members
    • Damage Prevention Summit
    • Job Opportunities
    • Map & Directions
    • Contact Us
    • 811 Emergency Report
  • Resources
    • Systems Availability Dashboard
    • Share Georgia 811
    • Latest News
    • Training Videos
    • PDF Library
    • Product Catalog
    • Safe Digging Month
    • 811 Day
    • Digger Dog Program
    • Emergency Gas Contacts
  •

Home EXCAVATORS & MEMBERS You must have an account to create or renew a ticket, perform advanced ticket searches, post PRIS responses, edit your service area, and to access other advanced system features. Log in below or register as a new user. EXCAVATORS REGISTER HERE CLICK HERE TO LOG IN MEMBERS REGISTER HERE SERVICE AREA EDITOR LOGIN UPDATE TICKET Submit a ticket for a single address. eRequest is perfect for DIYers and property owners. SUBMIT EREQUEST HERE eREQUEST Renew an existing normal ticket up to two times. You will need your ticket number and associated email address/phone number. UPDATE TICKET HERE VIEW TICKET RESPONSES
(PRIS) An account is not required to view, print, or check member responses on a ticket. You will need your ticket number to search for a specific ticket. VIEW TICKET RESPONSES eREQUEST Submit a ticket for a single address. eRequest is perfect for DIYers and property owners. Click Here EXCAVATORS & MEMBERS You must have an account to create or renew a ticket, perform advanced ticket searches, post PRIS responses, edit your service area, and to access other advanced system features. Log in below or register as a new user. Click Here To Log In Excavators Register Here Members Register Here Service Area Editor Login VIEW TICKET RESPONSES (PRIS) Check Status Of Tickets Excavators EXCAVATORS GO BACK I Want an eRequest

Perfect for DIYers and property owners: I Want Full Ticketing Access

Perfect for Professional Contractors who need an account to fully access ticketing features. After training, users will have the following benefits:
  • Submit normal tickets for single addresses or residences
  • Tickets will be reviewed by Georgia 811 before being sent to member utility companies. Processing can take up to 1 business day.
    • SUBMIT eREQUEST
  • Full access to create a variety of ticket types: Normal, Emergency, Design, Overhead, Additional Request, and Update
  • No limit to number of submitted tickets
  • Tickets are immediately transmitted to affected member utility companies
  • Advanced ticket search functionality
    • CLICK HERE TO GET STARTED     Members MEMBERS To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account.

    If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786.

    We will need the following information to create your member account:     GO BACK
  • First and Last name
  • Phone Number
  • Email Address
  • Member Company Name
  • Service Area Code(s)
  • Type of access you require (PRIS Responding, Service Area Map access)
    • Note: The links below work best with Google Chrome If you already have an account and need to view or modify your Service Area Map(s), click here to login to Service Area Map Editor: If you already have an account and need to respond to your locate tickets, click here to login to the Georgia 811 Portal: To access our Member Resources Page for Support, Training documents and Tutorials, click here: SERVICE AREA EDITOR LOGIN PRIS LOGIN MEMBER RESOURCES     MEMBERS To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account. Go Back Member Resources
  • Phone Number

  • Email Address

  • Member Company Name

  • Service Area Code(s)

  • Type of access you require (PRIS Responding, Service Area Map access)
    • To access our Member Resources Page for Support, Training documents and Tutorials, click here: If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786. We will need the following information to create your member account:     MEMBERS To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account. Go Back Member Resources
  • Phone Number

  • Email Address

  • Member Company Name

  • Service Area Code(s)

  • Type of access you require (PRIS Responding, Service Area Map access)
    • To access our Member Resources Page for Support, Training documents and Tutorials, click here: If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786. We will need the following information to create your member account:     Resources RESOURCES Do you have questions or just need some additional information about the Georgia 811 online ticketing system? Click on a button below to access support information, tutorials and additional content related to the Georgia 811 online ticketing system. RETURN HOME EXCAVATOR RESOURCES MEMBER RESOURCES RESOURCES Do you have questions or just need some additional information about the Georgia 811 online ticketing system? Click on a button below to access support information, tutorials and additional content related to the Georgia 811 online ticketing system. Return Home Excavator Resources Member Resources Training TICKET CREATION TRAINING Georgia 811 offers a one-hour webinar held twice a week Monday through Friday: GO BACK Learn at your own pace with our full online course available 24/7: Additional resources are available to assist with the ticketing system:
  • Approximately one hour
  • Existing EDEN users are welcomed and encouraged to take the course to learn more about the new ticketing system
  • Begin submitting tickets within one business day after taking training
  • Receive a Georgia 811 Online Ticket Creation Certification upon completion
    • CLICK HERE TO
    START TRAINING
  • Live instructor available to answer real-time questions
  • Existing EDEN users are welcomed and encouraged to join the webinar to learn more about the new ticketing system
  • Begin submitting tickets within one business day after taking training
  • Receive a Georgia 811 Online Ticket Creation Certification upon completion
    • CLICK HERE TO REGISTER
    FOR A WEBINAR
  • Video Clips (by subject)
  • User Manual
  • Quick Tips Sheet
  • FAQs
    • CLICK HERE TO
    ACCESS RESOURCES     Easy Self-Paced Training Traditional Webinar Resources Select one of the options below to learn how to utilize Georgia 811’s ticketing system - which enables excavators to create, manage and edit tickets, as well as view member responses:     EXCAVATORS - TRAINING Select one of the options below to learn how to utilize Georgia 811’s ticketing system - which enables excavators to create, manage and edit tickets, as well as view member responses: Go Back Click Here To Start Click Here To Register Click Here For Resources Easy Self-Paced Training

    Learn at your own pace with our full online course available 24/7.     Traditional Webinar

    Georgia 811 offers a one-hour webinar held in the morning and afternoons Monday through Friday.     Resources

    Additional resources are available to assist with the ticketing system.     Georgia 811 is experiencing significant ticket delivery delays. Click Here For More Info ONLINE TICKETING SYSTEM