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Address

3400 Summit Ridge Pkwy
Duluth, GA 30096

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Contact

info@georgia811.com
(770) 623-4332

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Keep Georgia Safe & Connected

Call Before You Dig: 811 or 800-282-7411
Administrative Office: 770-623-4332
Customer Connections: 770-623-5786
Web Services: 770-476-6050

  • Before You Dig
    • Getting Started
    • Submit/Manage Request
    • Frequently Asked Questions
    • Have my lines been marked?
    • Why contact Georgia 811?
    • Safe Digging Procedures
    • Public and Private Utilities
    • Do It Yourself (DIY)
    • Large Projects
    • Large Project Online Locate Request
    • Positive Response
    • Training & Education
  • ONLINE TICKETS
    • Submit A Ticket
    • Excavator Resources
    • Online Ticket Options
    • Online Ticket Training
    • Mobile App
  • Members
    • New Membership
    • Member Resources
    • Member Ticket Responses – PRIS
    • Member Reporting – ThoughtSpot
    • Service Area Map Management
    • Service Area Code Request
    • Extraordinary Circumstances
    • Member List By County
    • Training & Education
    • Ticket Management
    • Locating Companies
  • Laws & Policies
    • Georgia Dig Law
    • Sufficient Particularity
    • Overhead Protection Act
    • Large Projects
    • Underground Marking Standards
    • Locate Request Size Policy
    • PSC Rules
    • Excavator Manuals
  • About Us
    • About Georgia 811
    • Meet the Team
    • Our Liaisons
    • Board Members
    • Damage Prevention Summit
    • Job Opportunities
    • Map & Directions
    • Contact Us
    • 811 Emergency Report
  • Resources
    • Systems Availability Dashboard
    • Share Georgia 811
    • Latest News
    • Ticket Data
    • Training Videos
    • PDF Library
    • Product Catalog
    • Safe Digging Month
    • 811 Day
    • Digger Dog Program
    • Emergency Gas Contacts
  •

Home EXCAVATORS & MEMBERS You must have an account to create or renew a ticket, perform advanced ticket searches, post PRIS responses, edit your service area, and to access other advanced system features. Log in below or register as a new user. SERVICE AREA EDITOR LOGIN MEMBERS REGISTER HERE CLICK HERE TO LOG IN EXCAVATORS REGISTER HERE Renew an existing normal ticket up to two times. You will need your ticket number and associated email address/phone number. eREQUEST UPDATE TICKET UPDATE TICKET HERE Submit a ticket for a single address. eRequest is perfect for DIYers and property owners. SUBMIT EREQUEST HERE VIEW TICKET RESPONSES
(PRIS) An account is not required to view, print, or check member responses on a ticket. You will need your ticket number to search for a specific ticket. VIEW TICKET RESPONSES Check Status Of Tickets Service Area Editor Login Members Register Here Excavators Register Here Click Here To Log In VIEW TICKET RESPONSES (PRIS) You must have an account to create or renew a ticket, perform advanced ticket searches, post PRIS responses, edit your service area, and to access other advanced system features. Log in below or register as a new user. EXCAVATORS & MEMBERS Click Here Submit a ticket for a single address. eRequest is perfect for DIYers and property owners. eREQUEST Excavators
  • Full access to create a variety of ticket types: Normal, Emergency, Design, Overhead, Additional Request, and Update
  • No limit to number of submitted tickets
  • Tickets are immediately transmitted to affected member utility companies
  • Advanced ticket search functionality
  • Submit normal tickets for single addresses or residences
  • Tickets will be reviewed by Georgia 811 before being sent to member utility companies. Processing can take up to 1 business day.
    • I Want Full Ticketing Access

    Perfect for Professional Contractors who need an account to fully access ticketing features. After training, users will have the following benefits:     I Want an eRequest

    Perfect for DIYers and property owners:     EXCAVATORS CLICK HERE TO GET STARTED SUBMIT eREQUEST GO BACK     Members MEMBERS To access our Member Resources Page for Support, Training documents and Tutorials, click here: If you already have an account and need to respond to your locate tickets, click here to login to the Georgia 811 Portal: Note: The links below work best with Google Chrome
  • First and Last name
  • Phone Number
  • Email Address
  • Member Company Name
  • Service Area Code(s)
  • Type of access you require (PRIS Responding, Service Area Map access)
    • To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account.

    If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786.

    We will need the following information to create your member account:     MEMBER RESOURCES If you already have an account and need to view or modify your Service Area Map(s), click here to login to Service Area Map Editor: PRIS LOGIN SERVICE AREA EDITOR LOGIN GO BACK     Member Resources Go Back We will need the following information to create your member account: If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786. To access our Member Resources Page for Support, Training documents and Tutorials, click here:
  • Phone Number

  • Email Address

  • Member Company Name

  • Service Area Code(s)

  • Type of access you require (PRIS Responding, Service Area Map access)
    • To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account. MEMBERS     Member Resources Go Back We will need the following information to create your member account: If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786. To access our Member Resources Page for Support, Training documents and Tutorials, click here:
  • Phone Number

  • Email Address

  • Member Company Name

  • Service Area Code(s)

  • Type of access you require (PRIS Responding, Service Area Map access)
    • To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account. MEMBERS     Resources RESOURCES Do you have questions or just need some additional information about the Georgia 811 online ticketing system? Click on a button below to access support information, tutorials and additional content related to the Georgia 811 online ticketing system. MEMBER RESOURCES EXCAVATOR RESOURCES RETURN HOME Member Resources Excavator Resources Return Home Do you have questions or just need some additional information about the Georgia 811 online ticketing system? Click on a button below to access support information, tutorials and additional content related to the Georgia 811 online ticketing system. RESOURCES Training Select one of the options below to learn how to utilize Georgia 811’s ticketing system - which enables excavators to create, manage and edit tickets, as well as view member responses: Resources Traditional Webinar Easy Self-Paced Training
  • Video Clips (by subject)
  • User Manual
  • Quick Tips Sheet
  • FAQs
  • Live instructor available to answer real-time questions
  • Existing EDEN users are welcomed and encouraged to join the webinar to learn more about the new ticketing system
  • Begin submitting tickets within one business day after taking training
  • Receive a Georgia 811 Online Ticket Creation Certification upon completion
  • Approximately one hour
  • Existing EDEN users are welcomed and encouraged to take the course to learn more about the new ticketing system
  • Begin submitting tickets within one business day after taking training
  • Receive a Georgia 811 Online Ticket Creation Certification upon completion
    • Additional resources are available to assist with the ticketing system: Learn at your own pace with our full online course available 24/7: TICKET CREATION TRAINING Georgia 811 offers a one-hour webinar held twice a week Monday through Friday: CLICK HERE TO
    ACCESS RESOURCES     CLICK HERE TO REGISTER
    FOR A WEBINAR     CLICK HERE TO
    START TRAINING     GO BACK     Click Here For Resources Click Here To Register Click Here To Start Go Back Resources

    Additional resources are available to assist with the ticketing system.     Traditional Webinar

    Georgia 811 offers a one-hour webinar held in the morning and afternoons Monday through Friday.     Easy Self-Paced Training

    Learn at your own pace with our full online course available 24/7.     Select one of the options below to learn how to utilize Georgia 811’s ticketing system - which enables excavators to create, manage and edit tickets, as well as view member responses: EXCAVATORS - TRAINING     Click Here For More Info Georgia 811 is experiencing significant ticket delivery delays. ONLINE TICKETING SYSTEM