EXCAVATORS & MEMBERS
You must have an account to create or renew a ticket, perform advanced ticket searches, post PRIS responses, edit your service area, and to access other advanced system features. Log in below or register as a new user.
EXCAVATORS REGISTER HERE
CLICK HERE TO LOG IN
MEMBERS REGISTER HERE
SERVICE AREA EDITOR LOGIN
UPDATE TICKET
Submit a ticket for a single address. eRequest is perfect for DIYers and property owners.
SUBMIT EREQUEST HERE
eREQUEST
Renew an existing normal ticket up to two times. You will need your ticket number and associated email address/phone number.
UPDATE TICKET HERE
VIEW TICKET RESPONSES (PRIS)
An account is not required to view, print, or check member responses on a ticket. You will need your ticket number to search for a specific ticket.
VIEW TICKET RESPONSES
eREQUEST
Submit a ticket for a single address. eRequest is perfect for DIYers and property owners.
Click Here
EXCAVATORS & MEMBERS
You must have an account to create or renew a ticket, perform advanced ticket searches, post PRIS responses, edit your service area, and to access other advanced system features. Log in below or register as a new user.
Click Here To Log In
Excavators Register Here
Members Register Here
Service Area Editor Login
VIEW TICKET RESPONSES (PRIS)
Check Status Of Tickets
EXCAVATORS
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I Want an eRequest
Perfect for DIYers and property owners:
I Want Full Ticketing Access
Perfect for Professional Contractors who need an account to fully access ticketing features. After training, users will have the following benefits:
Submit normal tickets for single addresses or residences
Tickets will be reviewed by Georgia 811 before being sent to member utility companies. Processing can take up to 1 business day.
Full access to create a variety of ticket types: Normal, Emergency, Design, Overhead, Additional Request, and Update
No limit to number of submitted tickets
Tickets are immediately transmitted to affected member utility companies
Advanced ticket search functionality
CLICK HERE TO GET STARTED
MEMBERS
To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account.
We will need the following information to create your member account:
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First and Last name
Phone Number
Email Address
Member Company Name
Service Area Code(s)
Type of access you require (PRIS Responding, Service Area Map access)
Note: The links below work best with Google ChromeIf you already have an account and need to view or modify your Service Area Map(s), click here to login to Service Area Map Editor:
If you already have an account and need to respond to your locate tickets, click here to login to the Georgia 811 Portal:
To access our Member Resources Page for Support, Training documents and Tutorials, click here:
SERVICE AREA EDITOR LOGIN
PRIS LOGIN
MEMBER RESOURCES
MEMBERS
To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account.
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Member Resources
Phone Number
Email Address
Member Company Name
Service Area Code(s)
Type of access you require (PRIS Responding, Service Area Map access)
To access our Member Resources Page for Support, Training documents and Tutorials, click here:
If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786.
We will need the following information to create your member account:
MEMBERS
To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account.
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Member Resources
Phone Number
Email Address
Member Company Name
Service Area Code(s)
Type of access you require (PRIS Responding, Service Area Map access)
To access our Member Resources Page for Support, Training documents and Tutorials, click here:
If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786.
We will need the following information to create your member account:
RESOURCES
Do you have questions or just need some additional information about the Georgia 811 online ticketing system? Click on a button below to access support information, tutorials and additional content related to the Georgia 811 online ticketing system.
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EXCAVATOR RESOURCES
MEMBER RESOURCES
RESOURCES
Do you have questions or just need some additional information about the Georgia 811 online ticketing system? Click on a button below to access support information, tutorials and additional content related to the Georgia 811 online ticketing system.
Return Home
Excavator Resources
Member Resources
TICKET CREATION TRAINING
Georgia 811 offers a one-hour webinar held twice a week Monday through Friday:
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Learn at your own pace with our full online course available 24/7:
Additional resources are available to assist with the ticketing system:
Approximately one hour
Existing EDEN users are welcomed and encouraged to take the course to learn more about the new ticketing system
Begin submitting tickets within one business day after taking training
Receive a Georgia 811 Online Ticket Creation Certification upon completion
CLICK HERE TO ACCESS RESOURCES
Easy Self-Paced TrainingTraditional WebinarResourcesSelect one of the options below to learn how to utilize Georgia 811’s ticketing system - which enables excavators to create, manage and edit tickets, as well as view member responses:
EXCAVATORS - TRAINING
Select one of the options below to learn how to utilize Georgia 811’s ticketing system - which enables excavators to create, manage and edit tickets, as well as view member responses:
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Click Here To Start
Click Here To Register
Click Here For Resources
Easy Self-Paced Training
Learn at your own pace with our full online course available 24/7.
Traditional Webinar
Georgia 811 offers a one-hour webinar held in the morning and afternoons Monday through Friday.
Resources
Additional resources are available to assist with the ticketing system.
Georgia 811 is experiencing significant ticket delivery delays.
Click Here For More Info
ONLINE TICKETING SYSTEM