EXCAVATORS & MEMBERS
You must have an account to create or renew a ticket, perform advanced ticket searches, post PRIS responses, edit your service area, and to access other advanced system features. Log in below or register as a new user.
SERVICE AREA EDITOR LOGIN
MEMBERS REGISTER HERE
CLICK HERE TO LOG IN
EXCAVATORS REGISTER HERE
Renew an existing normal ticket up to two times. You will need your ticket number and associated email address/phone number.
eREQUEST
UPDATE TICKET
UPDATE TICKET HERE
Submit a ticket for a single address. eRequest is perfect for DIYers and property owners.
SUBMIT EREQUEST HERE
VIEW TICKET RESPONSES (PRIS)
An account is not required to view, print, or check member responses on a ticket. You will need your ticket number to search for a specific ticket.
VIEW TICKET RESPONSES
Check Status Of Tickets
Service Area Editor Login
Members Register Here
Excavators Register Here
Click Here To Log In
VIEW TICKET RESPONSES (PRIS)
You must have an account to create or renew a ticket, perform advanced ticket searches, post PRIS responses, edit your service area, and to access other advanced system features. Log in below or register as a new user.
EXCAVATORS & MEMBERS
Click Here
Submit a ticket for a single address. eRequest is perfect for DIYers and property owners.
eREQUEST
Full access to create a variety of ticket types: Normal, Emergency, Design, Overhead, Additional Request, and Update
No limit to number of submitted tickets
Tickets are immediately transmitted to affected member utility companies
Advanced ticket search functionality
Submit normal tickets for single addresses or residences
Tickets will be reviewed by Georgia 811 before being sent to member utility companies. Processing can take up to 1 business day.
I Want Full Ticketing Access
Perfect for Professional Contractors who need an account to fully access ticketing features. After training, users will have the following benefits:
I Want an eRequest
Perfect for DIYers and property owners:
EXCAVATORS
CLICK HERE TO GET STARTED
SUBMIT eREQUEST
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MEMBERS
To access our Member Resources Page for Support, Training documents and Tutorials, click here:
If you already have an account and need to respond to your locate tickets, click here to login to the Georgia 811 Portal:
Note: The links below work best with Google Chrome
First and Last name
Phone Number
Email Address
Member Company Name
Service Area Code(s)
Type of access you require (PRIS Responding, Service Area Map access)
To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account.
We will need the following information to create your member account:
MEMBER RESOURCES
If you already have an account and need to view or modify your Service Area Map(s), click here to login to Service Area Map Editor:
PRIS LOGIN
SERVICE AREA EDITOR LOGIN
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Member Resources
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We will need the following information to create your member account:
If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786.
To access our Member Resources Page for Support, Training documents and Tutorials, click here:
Phone Number
Email Address
Member Company Name
Service Area Code(s)
Type of access you require (PRIS Responding, Service Area Map access)
To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account.
MEMBERS
Member Resources
Go Back
We will need the following information to create your member account:
If you need an account or have questions, please contact Customer Connections at customerconnections@georgia811.com or (770) 623-5786.
To access our Member Resources Page for Support, Training documents and Tutorials, click here:
Phone Number
Email Address
Member Company Name
Service Area Code(s)
Type of access you require (PRIS Responding, Service Area Map access)
To respond to tickets via the Positive Response Information System (PRIS), manage your Member Service Area Map or perform advanced ticket searches, you will need an account.
MEMBERS
RESOURCES
Do you have questions or just need some additional information about the Georgia 811 online ticketing system? Click on a button below to access support information, tutorials and additional content related to the Georgia 811 online ticketing system.
MEMBER RESOURCES
EXCAVATOR RESOURCES
RETURN HOME
Member Resources
Excavator Resources
Return Home
Do you have questions or just need some additional information about the Georgia 811 online ticketing system? Click on a button below to access support information, tutorials and additional content related to the Georgia 811 online ticketing system.
RESOURCES
Select one of the options below to learn how to utilize Georgia 811’s ticketing system - which enables excavators to create, manage and edit tickets, as well as view member responses:
ResourcesTraditional WebinarEasy Self-Paced Training
Video Clips (by subject)
User Manual
Quick Tips Sheet
FAQs
Live instructor available to answer real-time questions
Existing EDEN users are welcomed and encouraged to join the webinar to learn more about the new ticketing system
Begin submitting tickets within one business day after taking training
Receive a Georgia 811 Online Ticket Creation Certification upon completion
Approximately one hour
Existing EDEN users are welcomed and encouraged to take the course to learn more about the new ticketing system
Begin submitting tickets within one business day after taking training
Receive a Georgia 811 Online Ticket Creation Certification upon completion
Additional resources are available to assist with the ticketing system.
Traditional Webinar
Georgia 811 offers a one-hour webinar held in the morning and afternoons Monday through Friday.
Easy Self-Paced Training
Learn at your own pace with our full online course available 24/7.
Select one of the options below to learn how to utilize Georgia 811’s ticketing system - which enables excavators to create, manage and edit tickets, as well as view member responses:
EXCAVATORS - TRAINING
Click Here For More Info
Georgia 811 is experiencing significant ticket delivery delays.
ONLINE TICKETING SYSTEM