Excavator Training for Full Access Users

 
Georgia 811 Online Ticket Creation Training is for Professional Excavators wanting access to our Ticketing System which enables excavators to create, manage and edit tickets, as well as view Ticket Responses (PRIS).
 
Trained Online Ticket Creation Users enjoy the following benefits:

• Receive a Georgia 811 Online Ticket Creation Certification upon completion of training
• Full access to create a variety of ticket types: Normal, Emergency, Design, Overhead, Additional Request, and Update
• No limit to number of submitted tickets
• Immediate ticket transmission to affected member utility companies
• Advanced ticket search functionality
• No hold time

We currently offer the following method for training:

1. Easy Self-Paced Training – Learn at your own pace with our full online course available 24/7:  
   • Approximately one hour to complete
   • Existing EDEN users are welcomed and encouraged to take the course to learn more about the new ticketing system
   • Begin submitting tickets within one business day after completing training
   • Receive a Georgia 811 Online Ticket Creation Certification upon completion
   • When signing up for this training, please also check with your internal IT personnel to ensure that the following addresses are white-listed on your computer: https://app.coursettra.com/portal/login and mail@4iqidentity.com.

    
   

   Click Here To Start Training
    
2. Traditional Webinar – One-hour webinar offered twice a week Monday through Friday:  
   • Approximately one hour to complete
   • Live instructor available to answer real-time questions
   • Begin submitting tickets within one business day after completing training
   • Receive a Georgia 811 Online Ticket Creation Certification upon completion

 
Click on one of the following dates to register for that webinar:
 

 

 

 
 
There are also additional resources available to enhance your ticket creation knowledge:

• Video Library
• Training Manual
• FAQs