Excavators – Online Ticket Creation Resources
Contact/Technical Support
Contact Us
Video Library
FAQs
Online Ticket Creation Training Manual
eRequest Tutorial
eRequest
Single Address Ticket Creation
Update Ticket
Ticket Renewal
View Ticket Responses (PRIS)
Check Ticket Status
View Member Response
Response Codes
What Do The Markings Mean?
Mobile App
Georgia 811 Mobile App
ONLINE TICKETING SYSTEM
Training
Register For Online Ticket Creation Training
Ticket Creation
Normal
Emergency
Backup to an Emergency Notification
Design
Overhead
Multiple Tickets, Copy, Cancel
Search Tickets
Update
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Ticket Actions in the Portal
<< Resources Home
Contact/Technical Support
Contact Us
Video Library
FAQs
Online Ticket Creation Training Manual
eRequest Tutorial
eRequest
Single Address Ticket Creation
Update Ticket
Ticket Renewal
View Ticket Responses (PRIS)
Check Ticket Status
View Member Response
Response Codes
What Do The Markings Mean?
Mobile App
Georgia 811 Mobile App
ONLINE TICKETING SYSTEM
Training
Register For Online Ticket Creation Training
Ticket Creation
Normal
Emergency
Backup to an Emergency Notification
Design
Overhead
Multiple Tickets, Copy, Cancel
Search Tickets
Update
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Ticket Actions in the Portal
Contact/Technical Support
Contact Us
Video Library
FAQs
Online Ticket Creation Training Manual
eRequest Tutorial
eRequest
Single Address Ticket Creation
Update Ticket
Ticket Renewal
View Ticket Responses (PRIS)
Check Ticket Status
View Member Response
Response Codes
What Do The Markings Mean?
Mobile App
Georgia 811 Mobile App
ONLINE TICKETING SYSTEM
Training
Register For Online Ticket Creation Training
Ticket Creation
Normal
Emergency
Backup to an Emergency Notification
Design
Overhead
Multiple Tickets, Copy, Cancel
Search Tickets
Update
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Ticket Actions in the Portal
To view the changes that affect ticket creation after the September 1, 2022 law changes went into effect, click here.
For information regarding Positive Response (PRIS), click here.
To visit our Member Resource page to respond to tickets or for Member information, click here.
Please note: Each ticket scenario is unique and may be handled differently depending on the situation. Please contact the Web Help Desk if further assistance is needed at WebHelpDesk@Georgia811.com or (770)476-6050.
Use the left panel (top dropdown menu on mobile view) to navigate resources for:
- Contact / Technical Support
- eRequest
- Update Ticket
- View Ticket Responses (PRIS)
- Mobile App
- Georgia 811 Online Ticketing System
- Training
- Ticket Creation
- Web Ticket Guideline