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Excavator Resources – Online Ticketing System


 
Contact/Technical Support
 
Web Help Desk
 
 
Ticket Creation (Untrained Users)
 
eRequest – Single Address Ticket Creation
 
Update Ticket
 
 
Ticket Status
 
View Ticket Responses (PRIS)
 
Member Response
 
What Do The Markings Mean?
 
 
Ticket Creation Training
 
Georgia 811 Online Ticket Creation Training
 
 
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
 
Normal
 
Emergency
 
Design
 
Overhead
 
Multiple Tickets, Copy, Cancel
 
Search Tickets
 
Update
 
Additional Request
 
Mapping – Single Address
 
Mapping – Intersection
 
Mapping – Address Not On Map
 
Mapping – Multiple Addresses
 
Mapping – Along A Street Or R/O/W
 
Mapping – Map Tools
 
 
Web Ticket Guidelines
 
Work Types
 
Ticket Size Policy
 
Sufficient Particularity
 
 
Mobile App
 
Georgia 811 Mobile App
 


 
The information provided in this section covers the new upcoming Georgia 811 Online Ticketing System. For information about the current system, EDEN, you may click here or visit this page. For information regarding Positive Response (PRIS), click here.
 
To visit our Member Resource page to respond to tickets or for Member information, click here.
 
Please note: The information contained in this document should be considered as guidelines only. Each ticket scenario is unique and may be handled differently depending on the situation. Please contact the Web Help Desk if further assistance is needed at WebHelpDesk@Georgia811.com or (770)476-6050.
 

Use the left panel (top drop down menu on mobile view) to navigate resources for:

  • Contact / Technical Support
  • Ticket Creation (Untrained Users)
  • Ticket Status
  • Ticket Creation Training
  • Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
  • Web Ticket Guideline
  • Mobile App