To view the changes that affect ticket creation after the September 1, 2022 law changes went into effect, click here.
 
For information regarding Positive Response (PRIS), click here.
 
To visit our Member Resource page to respond to tickets or for Member information, click here.
 
Please note: Each ticket scenario is unique and may be handled differently depending on the situation. Please contact the Web Help Desk if further assistance is needed at webhelpdesk@ga811.mypurecloud.com or (770)476-6050.
 

Use the left panel (top dropdown menu on mobile view) to navigate resources for:

• Contact / Technical Support
• eRequest
• Update Ticket
• View Ticket Responses (PRIS)
• Mobile App
• Georgia 811 Online Ticketing System
  • Training
  • Ticket Creation
  • Web Ticket Guideline