Excavators – Online Ticket Creation Resources

The information provided in this section covers the new upcoming Georgia 811 Online Ticketing System. For information about the current system, EDEN, you may click here or visit this page. For information regarding Positive Response (PRIS), click here.
To visit our Member Resource page to respond to tickets or for Member information, click here.
Please note: The information contained in this document should be considered as guidelines only. Each ticket scenario is unique and may be handled differently depending on the situation. Please contact the Web Help Desk if further assistance is needed at WebHelpDesk@Georgia811.com or (770)476-6050.

Use the left panel (top dropdown menu on mobile view) to navigate resources for:

  • Contact / Technical Support
  • eRequest
  • Update Ticket
  • View Ticket Responses (PRIS)
  • Mobile App
  • Georgia 811 Online Ticketing System
    • Training
    • Ticket Creation
    • Web Ticket Guideline