Customer Connections Department
Member Support
Customer Connections Department
Member Positive Response
Link To Portal
Password Reset Instructions
Member Response Instructions (PRIS)
Member Response Video Tutorial
PRIS Codes
Explanation of System Responses
Responding To Large Projects
Mobile PRIS App
Georgia 811 Mobile App
Mobile App Instructions
PRIS Codes
Explanation of System Responses
Service Area Map Management
Service Area Editor Tutorials
Service Area Editor Disclaimer
Link To Service Area Editor
Service Area Map Instructions
Service Area Map File Upload Criteria
Member Ticket Delivery
Ticket Delivery Resources
Member Reporting – ThoughtSpot
ThoughtSpot Account & Training Information
ThoughtSpot Login Page
Membership PDF Documents
2024 Billing Explanation
A Letter From Our President & CEO
Georgia 811 Bylaws
Other Helpful Links
GUFPA – Georgia’s Dig Law
APWA Color Codes
Locate Contractors
Locate Request Management Options
Find Your Georgia 811 Liaison Manager
Training & Education
Customer Connections Department
Member Positive Response
Link To Portal
Password Reset Instructions
Member Response Instructions (PRIS)
Member Response Video Tutorial
PRIS Codes
Explanation of System Responses
Responding To Large Projects
Mobile PRIS App
Georgia 811 Mobile App
Mobile App Instructions
PRIS Codes
Explanation of System Responses
Service Area Map Management
Service Area Editor Tutorials
Service Area Editor Disclaimer
Link To Service Area Editor
Service Area Map Instructions
Service Area Map File Upload Criteria
Member Ticket Delivery
Ticket Delivery Resources
Member Reporting – ThoughtSpot
ThoughtSpot Account & Training Information
ThoughtSpot Login Page
Membership PDF Documents
2024 Billing Explanation
A Letter From Our President & CEO
Georgia 811 Bylaws
Other Helpful Links
GUFPA – Georgia’s Dig Law
APWA Color Codes
Locate Contractors
Locate Request Management Options
Find Your Georgia 811 Liaison Manager
Training & Education
Contact Information
Customer Connections can assist with all Member related issues such as: Member Sign Up, Service Area Management, Responding to PRIS, Updating/Changing User or Company Information:
- Customer Connections:
- Hours: Monday through Friday from 7:00 A.M. to 4:00 P.M.
- Email: CustomerConnections@Georgia811.com
- Phone: (770)623-5786
The Web Services Department is available to assist you with questions regarding issues such as: Online Ticket Creation (eRequest and Web), Training, Trouble Shooting and Mobile App.
- Web Services Department:
- Hours: Monday through Friday from 7:00 A.M. to 4:30 P.M.
- Email: webhelpdesk@ga811.mypurecloud.com
- Phone: (770)476-6050
The Contact Center is available for help with: Reporting a Damage, Submitting a Large Project request and Submitting tickets by phone:
- Contact Center:
- Hours: Monday through Friday from 7:00 A.M. to 6:00 P.M.
- Emergency Tickets and Damage Notifications: Available 24/7
- Phone: (770)623-4344, 811 or 1-800-282-7411
The Georgia 811 liaison managers are dedicated to educating our members, excavators and the general public about the importance of safe digging and excavation under Georgia law. Liaisons are assigned to specific geographic areas of the state:
- Liaisons:
- To view the contact information of the liaison in your area, Click Here.