fbpx

Member Resources


 
Member Support
 
Customer Connections Department
 
 
Member Positive Response
 
Link To Portal
 
Password Reset Instructions
 
Member Response Instructions (PRIS)
 
PRIS Codes
 
 
Mobile PRIS App
 
Download Mobile App (coming soon)
 
Mobile App Instructions (coming soon)
 
PRIS Codes
 
 
Service Area Map Management
 
Service Area Editor Disclaimer
 
Link To Service Area Editor
 
Service Area Map Instructions
 
 
 


 

Contact Information

 
Customer Connections can assist with all Member related issues such as: Member Sign Up, Service Area Management, Responding to PRIS, Updating/Changing User or Company Information:
 

Customer Connections:
Hours: Monday through Friday from 7:00 A.M. to 4:30 P.M.
Email: CustomerConnections@Georgia811.com
Phone: (770)623-5786

 
The Web Services Department is available to assist you with questions regarding issues such as: Online Ticket Creation (eRequest and Web), Training, Trouble Shooting and Mobile App.
 

Web Services Department:
Hours: Monday through Friday from 7:00 A.M. to 4:30 P.M.
Email: WebHelpDesk@Georgia811.com
Phone: (770)476-6050

 
The Contact Center is available for help with: Reporting a Damage, Submitting a Large Project request and Submitting tickets by phone:
 

Contact Center:
Hours: Monday through Friday from 7:00 A.M. to 6:00 P.M.
Emergency Tickets and Damage Notifications: Available 24/7
Phone: (770)623-4344, 811 or 1-800-282-7411

 
The Georgia 811 liaison managers are dedicated to educating our members, excavators and the general public about the importance of safe digging and excavation under Georgia law. Liaisons are assigned to specific geographic areas of the state:
 

Liaisons:
To view the contact information of the liaison in your area, Click Here.