New Online Ticketing System Launch Delayed

Monday, July 27, 2020 – As you know after over a year of development Georgia 811 is scheduled to transition to a new ticketing system this Thursday, July 30. Due to unforeseen complications that resulted from work being done this weekend, Georgia 811 must delay the transition to the new system.

As we evaluate the work that still needs to be completed, we will inform all stakeholders via the Georgia 811 newsletter and website of the new launch date. If you have additional people who need to receive this communication, please contact Brian Crews at to add email addresses to the distribution list.

If you received information about setting up your password in the new system and have not yet done so, you may disregard the instructions and wait until new instructions are sent with the new launch date announcement.

Georgia 811 would like to use this delay to train all excavators and members who will be using the new system.

  • Members are encouraged to view the resources available on the Member Resources page that includes information about responding to PRIS and Service Area Map Management.
  • Professional contractors are encouraged to take the self-paced training available on the Excavator Training page. Also available on the Excavator Training page is the training manual and a link to the video library which houses video clips featuring specific training topics.
  • Homeowners and those needing to enter single-address tickets will continue to use the eRequest system which is available at and will continue to be available post-launch.

We apologize for the inconvenience this delay has caused on external stakeholders. If you have any questions please feel free to reach out to any of the following departments. We value your participation in the safe digging process.

Member Questions? Contact Customer Connections at
Excavator Questions? Contact Web Services at
Other? Contact Corporate Communications Manager at