Georgia 811 experienced intermittent network issues between 6am and 11am on Sunday, August 30th due to an outage from our internet service provider. This directly impacted Eden, eRequest, PRIS and moble apps. Outside of those applications no other systems, including the phone system, were impacted. All systems are now operating as normal and we apologize […]
Georgia 811 Experiencing Temporary Phone Service Disruptions
12:40pm – Our phone system provider indicates the issue is resolved and will be monitoring for stability. At this time, calls are being taken as normal. 12:20pm – Georgia 811 is experiencing temporary phone service disruptions. We are unable to accept calls at this time. Our phone service provider has identified the issue and we […]
Georgia 811 To Observe Labor Day
Duluth, GA – Georgia 811 offices will be closed in observance of Labor Day on Monday, September 7, 2020. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, web entry is available 24/7. Web entry includes the ability to create […]
Hold Times Affected By COVID-19
Due to COVID-19 impacts on staff, callers may experience higher than normal hold times when calling Georgia 811. To avoid hold times, Georgia 811 encourages those submitting tickets for single addresses to use the eRequest system. The eRequest system requires no training and tickets are processed by Georgia 811 staff within 12 business hours. Click […]
EDEN System Temporarily Unavailable
5:00pm – EDEN is now functioning normally. 4:30pm – Work continues and intermittent issues may still occur. 3:30pm – We are still experiencing intermittent technical difficulties. Work is ongoing to remedy these issues. 2:00pm – Georgia 811 is experiencing intermittent technical difficulties with EDEN, eRequest and myGeorgia811.com. Unavailable EDEN services include: EDEN web entry, EDEN […]
EDEN System Temporarily Unavailable
11:40am – The technical issues were resolved and all EDEN-related services are now operable. . 10:45am – Due to a power outage at the Duluth office, Georgia 811 is experiencing technical difficulties with EDEN, eRequest and myGeorgia811.com. Unavailable EDEN services include: EDEN web entry, EDEN PRIS, EDEN Mobile App, and the contact center will be […]