11:40am – The technical issues were resolved and all EDEN-related services are now operable. . 10:45am – Due to a power outage at the Duluth office, Georgia 811 is experiencing technical difficulties with EDEN, eRequest and myGeorgia811.com. Unavailable EDEN services include: EDEN web entry, EDEN PRIS, EDEN Mobile App, and the contact center will be […]
New Online Ticketing System Launch Delayed
Monday, July 27, 2020 – As you know after over a year of development Georgia 811 is scheduled to transition to a new ticketing system this Thursday, July 30. Due to unforeseen complications that resulted from work being done this weekend, Georgia 811 must delay the transition to the new system. As we evaluate the […]
Georgia 811 To Observe Independence Day
Duluth, GA- June 26, 2020 – Georgia 811 offices will be closed in observance of Independence Day on Friday, July 3, 2020. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, web entry is available 24/7. Web entry includes the […]
Ticketing System Launch Date Moved to July 30
Duluth, GA – May 21, 2020 – Georgia 811 has decided to move the launch of the new Georgia 811 Ticketing System, GeoCall, to July 30 to provide more time for members to prepare to receive tickets and for stakeholder training. Those interested in ticket creation training will have opportunities to either attend a […]
Georgia 811 To Observe Memorial Day
Duluth, GA – May 18, 2020 – Georgia 811 offices will be closed in observance of Memorial Day on Monday, May 25, 2020. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, web entry is available 24/7. Web entry includes […]
System Maintenance
Duluth, GA – April 24, 2020 – On Tuesday, April 28, 2020 Georgia 811 will be conducting system maintenance between 6:30pm and 7:30pm which will impact EDEN, eRequest and myGeorgia811.com. During this time, all Georgia 811 EDEN services will be unavailable including: EDEN web entry, EDEN PRIS, EDEN Mobile App, and the call center will […]