Georgia 811 News

Get the latest news and announcements from Georgia 811.

Extraordinary Circumstances Declared

Duluth, GA – October 29, 2020 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective immediately. Last updated on 10/30/2020 at 11:20am. Carroll EMC (CRL70 – Carroll, Heard, Polk, Paulding, Haralson, Troup, Floyd) effective Wednesday, October 28, 2020 at […]

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Ticketing System Update

Thank you to all of Georgia’s safe digging partners for their patience with the ticketing system transition and resulting ticket delivery delays. While delivery was slow for several days, Georgia 811 never stopped transmitting or taking tickets as we transitioned to a new ticketing system. Stakeholders were flexible in accessing their tickets via PRIS during […]

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Ticket Delivery Delays – Resolved

October 22, 2020 Updates   2:00 PM Update: Georgia 811 has been operating normally since before the business day began today. Additionally, all tickets created yesterday, October 21, were delivered within the same business day. We thank you for your patience during this time.     October 20, 2020 Updates 9:00 AM Update: See the […]

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Georgia 811’s New Ticketing System Is Live!

Georgia 811 is pleased to announce that the technical transition to the new ticketing system was successful and that the system was fully functioning in the call center and for web users on Thursday, October 15, at 7:30 AM. Georgia 811 would like to thank all of its stakeholders for their cooperation during the development, […]

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October 14-15 System Downtime

Ticketing System Transition Times Georgia 811 will transition to a new ticketing system on Thursday, October 15. Below are the times when various services will be unavailable. October 14 4:30 PM – 6:30 PM: eRequest unavailable 11:00 PM: unavailable, EDEN Apps Decommissioned October 15 1:00 AM – 7:00 AM: System transfer. During this time, […]

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October 15 Announced As Ticketing System Launch Date

Georgia 811’s new Online Ticketing System will launch on October 15. Below is helpful information to assist current EDEN users prepare for the transition.   All current EDEN users who create tickets are encouraged to sign up for one of the available training options prior to the launch date. The recommended training is the self-paced video […]

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