Ticketing System Transition Times Georgia 811 will transition to a new ticketing system on Thursday, October 15. Below are the times when various services will be unavailable. October 14 4:30 PM – 6:30 PM: eRequest unavailable 11:00 PM: MyGeorgia811.com unavailable, EDEN Apps Decommissioned October 15 1:00 AM – 7:00 AM: System transfer. During this time, […]
October 15 Announced As Ticketing System Launch Date
Georgia 811’s new Online Ticketing System will launch on October 15. Below is helpful information to assist current EDEN users prepare for the transition. All current EDEN users who create tickets are encouraged to sign up for one of the available training options prior to the launch date. The recommended training is the self-paced video […]
PRIS Code 1C To Be Retired
Duluth, GA – September 30, 2020 – Georgia 811 announces the retirement of PRIS code 1C effective tonight at 12:01 a.m. October 1, 2020. 1C, the code for “Marked: Permanent Marker Present”, will no longer be an option to use when responding to locate requests going forward. Thank you for your assistance in this matter.
Extraordinary Circumstances Declared
Duluth, GA – September 16, 2020 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective immediately. Last updated on 9/16/2020 at 3:35pm. Little Ocmulgee EMC (LOC70 – Laurens, Montgomery, Dodge, Telfair, Wheeler) effective Wednesday, September 16, 2020 at 4:00pm […]
System Maintenance
Duluth, GA – September 8, 2020 – On Tuesday, September 8, 2020 Georgia 811 will be conducting system maintenance between 9:00 p.m. and 10:00 p.m. which will impact EDEN. During this time, all Georgia 811 EDEN services will be unavailable including: EDEN web entry, EDEN PRIS, EDEN Mobile App, and the call center will be […]
Georgia 811 Experienced An Internet System Outage
Georgia 811 experienced intermittent network issues between 6am and 11am on Sunday, August 30th due to an outage from our internet service provider. This directly impacted Eden, eRequest, PRIS and moble apps. Outside of those applications no other systems, including the phone system, were impacted. All systems are now operating as normal and we apologize […]