Excavator Resources – Update Ticket (Untrained User)

Contact/Technical Support
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Ticket Creation (Untrained Users)
eRequest – Single Address Ticket Creation
Update Ticket
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View Ticket Responses (PRIS)
Member Response
What Do The Markings Mean?
Ticket Creation Training
Georgia 811 Online Ticket Creation Training
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
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Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
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Sufficient Particularity
Mobile App
Georgia 811 Mobile App

An Update extends the life of an existing Normal ticket. A new ticket will be generated. The ticket lets the utility members know that the digging is ongoing and to check their markings. The Utility members must respond to the Ticket Response System (PRIS) and markings will be remarked if necessary.
The new ticket expires 30 calendar days following the date of notification.

  • A ticket can be Updated starting on the Updateable On date through 4:30 P.M. on the Update By date.

At the top left corner of the page, click on “Update Ticket”.


  1. Enter a Ticket Number and one of the following:
    • Phone Number
    • Email Address