An Update extends the life of an existing Normal ticket. A new ticket will be generated. The ticket lets the utility members know that the digging is ongoing and to check their markings. The Utility members must respond to the Ticket Response System (PRIS) and markings will be remarked if necessary.
 
The new ticket expires 30 calendar days following the date of notification.
 

• A ticket can be Updated starting on the Updateable On date through 4:30 P.M. on the Update By date.

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At the top menu bar of the ticketing system, click on “Update Ticket”.
 

 

1. You can update an existing ticket via the ticket number including the Phone Number or Email associated with the ticket.

 

2. Review the ticket details to ensure you have entered the ticket number for the correct dig site and all information is accurate and unchanged.

 

3. In the toolbar at the top of the display window, you will see:
    
   
    
   • Print – Print the ticket shown on the screen
   • Show Map – View the dig site area as drawn on the ticket.
   • Update Ticket – Extends the life of an existing Normal ticket.

 

4. Click Update Ticket.

 

5. Ticket Number:
   • Click OK and review your new ticket along with the new Legal Dates and Times located on the ticket text.