Excavator Resources – Emergency Notification

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An Emergency Notification is a communication to alert the involved facility owners or operators of the need of excavation that requires immediate attention due to: A sudden or unforeseen occurrence involving a clear and imminent danger to life, health, or property; the interruption of utility services; or repairs to transportation facilities that require immediate action.

  • It is effective immediately and expires at 7:00 AM three business days after the ticket is made.
  • The Georgia Dig Law (also known as the Georgia Utility Facility Protection Act) does not define a response time for Emergency Notifications; the members respond as quickly as they can.

At the top left corner of the page, click on “Create Ticket” to open the ticket creation screen.

  1. Ticket Type:
    • Select Emergency from the Ticket Type dropdown menu.
      Note: Only fields required for an Emergency will be available.
  2. Popup Box – Emergency Definition:
    • Read the definition of an Emergency Notice.
    • Select Yes if the following is true: Under this definition, does your situation qualify as an Emergency?
      Note: If No, select No and ticket type will return to a Normal ticket.
  3. Popup Box – Emergency Notification:
    • Read the disclaimer and click OK.
  4. Reason For Emergency
    • Type the Reason For Emergency.
      Example: Service is out, sewage escaping, etc.
  5. Crew ETA:
    • Select Crew Is On-Site, Crew ETA is ASAP, or Other.
      • If Other was selected, enter the date and time of the crew eta in the box.
  6. Additional Remarks:
    • Enter any additional information that you want to provide to the locators.
    • Click OK.
      Note: The information from that pop up will be stamped into the Remarks field on the ticket. (If any information needs to be changed, double click on the Remarks field. Change the needed information in the emergency pop up and click OK.)
  7. Update Information:
    • The left side panel contains your “Excavator information”. You can make changes to this information anytime by clicking on Update Information.
      • Review and edit the necessary fields. (Any changes made here will be saved for the current ticket submission and any future submissions.)
        Note: If the “Contact” person changes with various tickets, you will have to update the Field Contact information with each submission as necessary.
      • Click “Submit” to save changes.
  8. Work Type:
    • Select from the type of work you will be doing from the dropdown menu.
      Note: You must enter all work types being performed.
  9. For:
    • Indicate who you are doing the work for.
  10. Will you be using explosives?
    • Select whether you will be blasting with dynamite or any other explosives.
  11. Will you be using directional boring?
    • Select whether you will be doing any horizontal directional drilling (i.e. under a driveway, sidewalk or road).
  12. Have you used white paint to indicate the excavation area?
    • Select whether the dig site is white painted, white flagged or white staked?
      • If Yes: Enter the number of marked areas in the # W-Lined Areas box.
  13. Requires Overhead Protection
    • Select Yes if you will be working within 10 feet of any overhead high voltage power lines (a line that is carrying 750 volts or more).
      • If Yes, enter dates for:
        • Commence On: Select a Date from the calendar and the Time you need overhead protection to start.
        • Completed By: Select a Date from the calendar and the Time you need overhead protection to end.
  14. State / County / City:
    • The State will default to GA.
    • Type in the name of the County. Once you start typing, the dropdown will start to list available options. Select the County from the list.
    • Type in the name of the City. Once you start typing, the dropdown will start to list available options. Select the City from the list.
  15. Address:
    • Enter the address number.
    • Next, enter the street name.
    • Then, enter the street type. (i.e. Road, Lane, Street, Drive, etc.)
  16. Cross Street:
    • Enter the name of the cross street along with the street type.
  17. Locate Instructions:
    • Enter the Locate Instructions.
      • Describe the area where work will take place with Sufficient Particularity using concise locate instructions.
        Note: Include all information pertaining to locating into this field, i.e. Boring information, lot numbers, multiple addresses, etc.
        Note: The locate instructions must be in sync with the Work Type and Work Information Questions.
        Example: If the work type is to install a water service line, the locate instructions should be to locate from the street to the building, not just the right of way.
  18. Remarks:
    • Add any additional information you want to provide to the locators:
      • Arrange an on-site meeting, gate codes, etc.
      • Provide driving directions if needed.
      • Add additional information given to describe the location of property. (i.e. Coordinates, name of subdivision or community, name of mall, name of office park, street alias information, name of business, etc.)
  19. Map/Search Results
    • Select Use Ticket to search for a location using the ticket information entered.
    • The Search Results will list options for the Exact Street, Bing Results, Street Begins With and Similar Streets.
      Note: Selecting Bing Results will bring up the exact address entered.
    • Select the correct street or address where the work will be done.
      • When you select an option from Exact Street, Street Begins With or Similar Streets, the map will highlight the selected road.
      • When you select Bing Results, the map will place an X on the road or property parcel if the entered road or address is found on the map.
      • If you select an option from the list that has a box to the left of the name or click on the box, a list of cross streets for that street will drop down. To collapse the intersecting street list, click on the box.
    • Use the Mark Radius, Mark Point, Mark Line, Mark Area or Use Selection tools to select the dig site.
      • Mark Radius – Draws a circle, at the selected point, according to the entered radius.
      • Mark Point – Draws a point on the map with a 200ft buffer.
      • Mark Line – Draws a line on the map with a 200ft buffer.
      • Mark Area – Draws a shape on the map without a buffer.
      • Use Selection – Draws a circle, at the selected point, using a 200ft radius.
        Note: You must double click at the end point to release the tool and complete the drawing.
  20. Review the Legal Dates and Times:
    • The ticket Legal On date is effective immediately.
    • This ticket Expires On date is at 7:00 A.M. three business days after the date of notification.
  21. Submit Request:
    • Click Submit to complete the ticket.
  22. Reset:
    • Click Reset to clear the form and start over.
  23. Ticket Number / Utility Members Notified:
    • Review your Ticket Number and list of Utility Members notified for your request.
      Note: If you think a utility member is missing, contact the Web Help Desk department at (770)476-6050.
  24. Do you want to enter another ticket?
    • Select Yes to open a new ticket creation screen.
    • Select No to return to the home page.