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Excavator Resources – eRequest: Single Address Ticket Creation


 
Contact/Technical Support
 
Web Help Desk
 
 
Ticket Creation (Untrained Users)
 
eRequest – Single Address Ticket Creation
 
Update Ticket
 
 
Ticket Status
 
View Ticket Responses (PRIS)
 
Member Response
 
What Do The Markings Mean?
 
 
Ticket Creation Training
 
Georgia 811 Online Ticket Creation Training
 
 
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
 
Normal
 
Emergency
 
Design
 
Overhead
 
Multiple Tickets, Copy, Cancel
 
Search Tickets
 
Update
 
Additional Request
 
Mapping – Single Address
 
Mapping – Intersection
 
Mapping – Address Not On Map
 
Mapping – Multiple Addresses
 
Mapping – Along A Street Or R/O/W
 
Mapping – Map Tools
 
 
Web Ticket Guidelines
 
Work Types
 
Ticket Size Policy
 
Sufficient Particularity
 
 
Mobile App
 
Georgia 811 Mobile App
 


 
The eRequest System is perfect for DIYers and property owners who want to begin the ticket creation process for a single address or residence. You will be submitting an application that may take up to 1 business day to process.
 
The following steps will occur after you submit the eRequest Application:
 

  1. A Georgia 811 Web Service Representative will process your eRequest Application within 12 business hours (Monday – Friday).
  2.  

  3. If one of the Web Service Representatives has any questions about the information you submitted on your eRequest Application, you will be contacted by phone and/or email. We will allow 24 hours for you to respond before considering your request null and void.
  4.  

  5. You will be sent a copy of your completed eRequest via email that includes the following information:
    • Your ticket number
    • A list of utility member owners/operators that are responsible for responding to your ticket
    • The legal date (date on which you are legally allowed to begin digging pending responses from all affected utility owners/operators)
  6.  

  7. Prior to beginning your excavation project, check your ticket status and the responses from the affected utility members by using the Ticket Response System (PRIS).

 
Please contact the Web Help Desk at webhelpdesk@georgia811.com or (770)476-6050 if you have any questions about this process.
 
 

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