Excavator Resources – Online Ticketing System FAQs



  1. With the prevalence of spam emails pretending to be someone they are not, how can I tell that an email is from Georgia 811?
    All emails from Georgia 811 will come from an @georgia811.com email address. Any emails stating they are from Georgia 811 but do not come from an @georgia811.com email address should be immediately deleted!


  1. What is an eRequest?
    Georgia 811 eRequest is an application to apply for a single address locate request. After we gather some information from you, we will review it, determine the Member Facility owner/operators to be notified and then get back to you with pertinent information about your request.
  2. How long does it take for an eRequest to be processed?
    eRequests Applications are processed within 1 business day upon receipt.
  3. What do I do if I need to correct or cancel my eRequest application?
    Contact the Web Help Desk at webhelpdesk@georgia811.com or dial (770)476-6050.
  4. Can I submit an Emergency Notification through the eRequest System?
    No. The eRequest System is for single address Normal tickets only. You may process an Emergency Notification through the Online Ticketing System if you are a registered user or call into the Contact Center by dialing 811 or 1-800-282-7411 to process by phone.

Online Ticketing System

  1. Can multiple people from my company share the same web user account to create tickets?
    No. To become a web user you must go through training and pass an exam to demonstrate your knowledge on online ticket creation. Individuals will be required to have a unique email address to set up a web account.
  2. Can I use my web account to view and update tickets created by other persons within my company?
    Yes. You are able to view and take action (ie. Update, Additional Request, Cancel, Copy) on all web tickets that share an identical company name.

Sufficient Particularity

  1. What does ‘White Line’ mean?
    Pre-marking the dig site with white paint, white stakes and/or white flags to show the locators where you plan to dig.
  2. What if I do not know the number of ‘White Lined’ areas?
    The number of white lined areas must be indicated. The law requires the dig site area to be marked prior to creating a ticket.

Ticket Size Policy

  1. How many miles can I request to be located on one street?
    No longer than one (1) mile on a single street. Anything beyond one (1) mile is considered a Large Project and must be called into the Contact Center by dialing (770)623-4344.
  2. Can I request an entire neighborhood to be located?
    No more than five (5) buildings, lots, or areas can be located along a single street. Multiple streets will require separate tickets.
  3. How far can I request an intersection to be located?
    An intersection ticket can be requested for a maximum of 200ft in any direction.

View Ticket Responses (PRIS)

  1. How do I check the responses of my ticket?
    There are several ways to check the ticket responses:

    • Georgia 811 Online Ticketing System > Home Page > View Ticket Responses (PRIS)
    • Georgia 811 Online Ticketing System > Log in > Search Tickets
    • On mobile devices, download the Georgia 811 App
    • Call the Georgia 811 Contact Center by dialing 811 or (770)623-4344

  2. Do I need my ticket number to perform a ticket search?
    Yes, you will need a ticket number to check the responses. If you do not have a ticket number contact the Web Help Desk for assistance at (770)476-6050.
    If you have a web creation account, you have several options to lookup your ticket. Login and click on Search Tickets. You will be able to perform a search using:

    • Ticket Number
    • Date Range
    • County
    • City
    • Work Date (Legal On date)
    • Company
    • Addr/Str (Street Number and Street Name)
    • Cross Street
    • Phone (Excavator Phone Number)
  3. How will I know when everything is marked?
    You should see the markings and by checking the Ticket Response System (PRIS). It will tell you who has marked, who has not marked and why.
  4. What is the standard depth for buried utilities? How deep are the lines buried?
    There are no standard depth requirements for buried utilities and utility members are not required to provide this information.


  1. How long is a Normal ticket good for?
    A ticket expires 30 calendar days following the date Georgia 811 is notified. The expiration date can be found on the ticket text.
  2. How long do the utility members have to respond to a Normal ticket?
    Utility members are required to respond to a Normal ticket within two business days.


  1. What is an Emergency Notification?
    An Emergency Notification is a communication to alert the involved facility owners or operators of the need of excavation that requires immediate attention due to: A sudden or unforeseen occurrence involving a clear and imminent danger to life, health, or property; the interruption of utility services; or repairs to transportation facilities that require immediate action.
  2. When does the Emergency Notification become effective?
    It is effective immediately.
  3. How long is an Emergency Notification good for / When does an Emergency Notification expire?
    Emergency Notices are “good for the immediate work only”. They expire at 7:00 A.M. three business days after the request is made.
  4. How long do the utility members have to respond to an Emergency ticket?
    The Georgia Dig Law (also known as the Georgia Utility Facility Protection Act) does not define a response time for Emergency Notifications; the members respond as quickly as they can.


  1. What is a Design ticket?
    A Design (Survey) ticket is created for advanced planning purposes. It indicates the crew will not be digging but wants to know where underground utility lines are for survey purposes.
  2. How long is a Design ticket good for?
    This notice does not expire and the Ticket Size Policy does not apply.
  3. How long do the utility members have to respond to a Design ticket?
    Utility Members must respond to the Ticket Response System (PRIS) within 10 business days on a Design Notice.
  4. What are the three options for members to respond to a Design ticket?
    The excavator must choose one of the following ‘Preferred Response Types’ when requesting a Design ticket:

    1. Respond by marking the utilities
    2. Provide a best available description of utilities in the area
    3. Provide a copy of the drawings or other records of utilities in the proposed area.


  1. How long is an Overhead ticket good for?
    An Overhead ticket has no expiration date.
  2. How long do the utility members have to respond to an Overhead ticket?
    The utility members are required to respond within a reasonable amount of time. They will contact you directly.


  1. What is an Update?
    An Update (Restake) extends the life of an existing Normal ticket. A new ticket will be delivered to the member – who will have 2 business days to remark the dig site on the ticket. You will receive new legal dates and times, and ticket number.
  2. When do I have to Update my ticket by?
    A Normal ticket can be Updated (Restaked) between the Updateable On and Update By date before 4:30 P.M. (The Update window can be found on the ticket.)
  3. Will I get a new ticket number after Updating a ticket?
    Yes. The new ticket expires 30 calendar days following the date of notice.


  1. Why do I have to draw the map correctly?
    The map should be drawn to cover the ENTIRE dig site. The County and City on the map should match the address information section.
  2. Can I request a locate for an address not listed on the map?
    Yes. Use the mapping tool to find and draw the correct location on to the map. Also include driving directions to the property in the Driving Instructions box.
  3. How do I use the Address Search Results window on the map?
    The map will search information entered into the address fields, street field or the search field located in the mapping area (binoculars). There are multiple categories of search results.
    When search results are selected, a temporary place marker is put on the map indicating the location of that search result (black ‘X’ or red line/polygon). You will use the marking tools to correctly cover the dig site.

    • Exact Address – finds the exact address point (may or may not have parcel information)
    • Parcel from Address – highlights the exact address point and parcel boundaries
    • Exact Street Segment – Did not find the exact address, but it found the section of road that contains the address range in which the specific address is located.
    • Exact Street – Address and Exact Street Segment is not found, but a matching street is found.
    • Street Begins With – Similar street names found
    • Intersecting – You will have the option to select any intersecting streets with any street result found.
    • Highways – Finds all highways in the county selected. You can also search by entering HWY in the street search to display highways and expand the intersecting streets.
    • Cities – Finds all cities in the county selected.
    • Points of Interests – this result will display when a search finds similar results within the Points of Interests on the map. Some Points of interests are searchable, try entering the name of the school, park, church, etc. Please be sure to verify the location of the point of interest found.
  4. How do I use the Map Tools?
    There are several mapping tools available when working with the map. The map tools are across the top and bottom of the map screen:

    • Enter GPS – Enter GPS Coordinates in a choice of Decimal Degrees, Degrees Minutes Seconds, or Degrees Minutes. Be sure to add the negative sign on the Longtitude. Coordinates will be marked with a temporary X when found.
    • Clear – Clear any markings made on the map.
    • Pan – Use this tool to scroll/navigate the map.
    • Measure – Measure distances in miles, feet or yards. Start measurement with a single click and pan and click to follow turns in the roadway, etc. Double click to end measurement. The distance will calculate along the route as it is drawn. “Full” measurement is the full measurement you have made from beginning to end and in most cases the measurement you will use the most. “Part” measurement is the measurement between each single click.
    • Binoculars (Street search) – In this field, you can search for any street name and some points of interests without manipulating the address information already entered.
    • Zoom slider – You can use the Zoom slider to manually zoom in and out. You can also use your mouse wheel to zoom in and out on the map while panning or as needed.
    • Pull Address – Once address is entered into address fields, the map will start it’s search, however, you can also use this button to pull the search results for the address information entered on the locate request form. You will be presented with several search results based on different values entered on the form. Click on any result to zoom to and temporarily select the location. If the result appropriately defines the work site, you can use the Use Selection tool to automatically mark the map.
    • Mark Area – Use this tool to mark a polygon around the dig site. Single-click to start the polygon and to add each point, double click to complete polygon.

Additional Request

  1. What is an Additional Request?
    An Additional Request is sent to re-notify the utility members on an active ticket.
  2. When can I submit an Additional Request?
    Before submitting an Additional Request, you must either wait for a response to be loaded in the Ticket Response System (PRIS), wait until Noon on the Legal On date, or request to add information that does not change the integrity of the notice.
  3. What are the common reasons to submit an Additional Request?
    • You disagree with the Ticket Response System (PRIS).
    • Markings have been graded over.
    • The utility member has not responded to PRIS and it is past noon on the Legal On date.
    • An Additional Request has already been made and there is still no response.
    • Notify utility members of new information that does not change the integrity of the ticket (i.e. gate code or job number).
  4. Can I issue an Additional Request on an Emergency Notification?
    An Additional Request can be issued on an Emergency Notification. The Dig Law does not require a ticket response on an Emergency Notification – however, many members do respond. Make sure to check Ticket Responses (PRIS).


  1. Do I need to cancel my ticket when the job is complete?
    No, you do not need to cancel your ticket when the job is complete. You do, however, need to have a valid dig ticket as long as you are digging. Please Update your request by the Update By date if you find digging will not be completed by the ticket Expiration date.