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Excavator Resources – Create Multiple Tickets


 
Contact/Technical Support
 
Web Help Desk
 
 
Ticket Creation (Untrained Users)
 
eRequest – Single Address Ticket Creation
 
Update Ticket
 
 
Ticket Status
 
View Ticket Responses (PRIS)
 
Member Response
 
What Do The Markings Mean?
 
 
Ticket Creation Training
 
Georgia 811 Online Ticket Creation Training
 
 
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
 
Normal
 
Emergency
 
Design
 
Overhead
 
Multiple Tickets, Copy, Cancel
 
Search Tickets
 
Update
 
Additional Request
 
Mapping – Single Address
 
Mapping – Intersection
 
Mapping – Address Not On Map
 
Mapping – Multiple Addresses
 
Mapping – Along A Street Or R/O/W
 
Mapping – Map Tools
 
 
Web Ticket Guidelines
 
Work Types
 
Ticket Size Policy
 
Sufficient Particularity
 
 
Mobile App
 
Georgia 811 Mobile App
 


 
Once the first ticket has been successfully submitted, the system will generate a dialog box that shows the Ticket Number and the affected Utility Members Notified.

  1. Do you want to enter another ticket?
    • Select Yes.
       
  2. Follow standard procedures for your chosen Ticket Type.
     

Copy A Ticket

 

 
A Copy allows you to replicate an existing ticket through the Online Ticketing System. This feature will allow you to replicate all fields of an existing ticket including the dig site map, and change or update fields before submitting. A new ticket will be created, and you will receive new legal dates and times.


 
At the top left corner of the page, click on “Search Tickets” to open the ticket search menu.

  1. Search:
    • Search for the ticket you want to Copy. You may perform a search by:
      • Ticket Number
      • Date Range
      • County
      • City
      • Work Date (Legal On date)
      • Company
      • Addr/Str (Street Number and Street Name)
      • Cross Street
      • Phone (Excavator Phone Number)
    • Select / double click on the ticket that you want to Copy.
       
  2. Copy:
    • Click the Copy button.
       
  3. Review the ticket information (this includes map information) and follow standard ticket creation procedures for your chosen ticket type.
     
    Note: If you change the address information, you must also update the map to match the new dig site information including the County and City.
     

Cancel A Ticket

 

 
The Cancel Ticket feature allows you to cancel an existing ticket


 
At the top left corner of the page, click on “Search Tickets” to open the ticket search menu.

  1. Search:
    • Search for the ticket you want to Cancel. You may perform a search by:
      • Ticket Number
      • Date Range
      • County
      • City
      • Work Date (Legal On date)
      • Company
      • Addr/Str (Street Number and Street Name)
      • Cross Street
      • Phone (Excavator Phone Number)
    • Select / double click on the ticket that you want to Cancel.
       
  2. Cancel Ticket:
    • Click the Cancel Ticket button.
       
  3. Reason For cancellation
    • Type the reason that you need to cancel the ticket.