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Excavator Resources – Online Ticket Training Video Library


 
Contact/Technical Support
 
Web Help Desk
 
 
Ticket Creation (Untrained Users)
 
eRequest – Single Address Ticket Creation
 
Update Ticket
 
 
Ticket Status
 
View Ticket Responses (PRIS)
 
Member Response
 
What Do The Markings Mean?
 
 
Ticket Creation Training
 
Georgia 811 Online Ticket Creation Training
 
 
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
 
Normal
 
Emergency
 
Design
 
Overhead
 
Multiple Tickets, Copy, Cancel
 
Search Tickets
 
Update
 
Additional Request
 
Mapping – Single Address
 
Mapping – Intersection
 
Mapping – Address Not On Map
 
Mapping – Multiple Addresses
 
Mapping – Along A Street Or R/O/W
 
Mapping – Map Tools
 
 
Web Ticket Guidelines
 
Work Types
 
Ticket Size Policy
 
Sufficient Particularity
 
 
Mobile App
 
Georgia 811 Mobile App
 


 
The videos below feature functions that are available in the Georgia 811 Online Ticketing System. Click on the links in the left-hand column to view additional information about each training topic. Excavators need to take a short training to receive a username and password for the system. Training information can be found here.
 

Ticket Creation

Mapping

Ticket Actions

Web Ticket Guidelines

Mobile App


 
The videos below detail ticket actions that can be taken without logging in to the online ticketing system. The eRequest system is designed for single address tickets and is perfect for nonprofessional excavators such as homeowners. Without logging in to the ticketing system, excavators can also update tickets and view member responses on tickets.