Excavator Resources – Member Response

Contact/Technical Support
Web Help Desk
Ticket Creation (Untrained Users)
eRequest – Single Address Ticket Creation
Update Ticket
Ticket Status
View Ticket Responses (PRIS)
Member Response
What Do The Markings Mean?
Ticket Creation Training
Georgia 811 Online Ticket Creation Training
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
Multiple Tickets, Copy, Cancel
Search Tickets
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Mobile App
Georgia 811 Mobile App

Contacting Georgia 811 will begin the process where Georgia 811 will contact our members that own utility facilities in your area to notify them of your intentions to dig. Those members will then send out a utility locate technician to locate public utilities owned by that member on your property. They will only locate public utilities and not private utilities, as private utilities are the responsibility of the property owner. Click here for more information on Public vs. Private Utilities.
The Ticket Response System (PRIS) allows you to check your ticket status and the responses from the affected utility members. You may not proceed with excavation until all facilities are coded “marked,” “clear,” or similar code.

Note: The system will automatically send a Late Notice to all Members who have not responded to the Ticket Response System (PRIS) by the Respond By date listed on the ticket.

If there are obvious signs of an unmarked utility, contact Georgia 811 for an Additional Request then contact the utility directly. If you need further assistance, contact a Liaison Manager.