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Excavator Resources – Member Response


 
Contact/Technical Support
 
Web Help Desk
 
 
Ticket Creation (Untrained Users)
 
eRequest – Single Address Ticket Creation
 
Update Ticket
 
 
Ticket Status
 
View Ticket Responses (PRIS)
 
Member Response
 
What Do The Markings Mean?
 
 
Ticket Creation Training
 
Georgia 811 Online Ticket Creation Training
 
 
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
 
Normal
 
Emergency
 
Design
 
Overhead
 
Multiple Tickets, Copy, Cancel
 
Search Tickets
 
Update
 
Additional Request
 
Mapping – Single Address
 
Mapping – Intersection
 
Mapping – Address Not On Map
 
Mapping – Multiple Addresses
 
Mapping – Along A Street Or R/O/W
 
Mapping – Map Tools
 
 
Web Ticket Guidelines
 
Work Types
 
Ticket Size Policy
 
Sufficient Particularity
 
 
Mobile App
 
Georgia 811 Mobile App
 


 
Contacting Georgia 811 will begin the process where Georgia 811 will contact our members that own utility facilities in your area to notify them of your intentions to dig. Those members will then send out a utility locate technician to locate public utilities owned by that member on your property. They will only locate public utilities and not private utilities, as private utilities are the responsibility of the property owner. Click here for more information on Public vs. Private Utilities.
 
The Ticket Response System (PRIS) allows you to check your ticket status and the responses from the affected utility members. You may not proceed with excavation until all facilities are coded “marked,” “clear,” or similar code.
 

 
Note: The system will automatically send a Late Notice to all Members who have not responded to the Ticket Response System (PRIS) by the Respond By date listed on the ticket.
 

 
If there are obvious signs of an unmarked utility, contact Georgia 811 for an Additional Request then contact the utility directly. If you need further assistance, contact a Liaison Manager.