Excavator Resources – Updating A Ticket

Contact/Technical Support
Web Help Desk
Ticket Creation (Untrained Users)
eRequest – Single Address Ticket Creation
Update Ticket
Ticket Status
View Ticket Responses (PRIS)
Member Response
What Do The Markings Mean?
Ticket Creation Training
Georgia 811 Online Ticket Creation Training
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
Multiple Tickets, Copy, Cancel
Search Tickets
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Mobile App
Georgia 811 Mobile App


An Update extends the life of an existing Normal ticket. A new ticket will be generated. The ticket lets the utility members know that the digging is ongoing and to check their markings. The Utility members must respond to the Ticket Response System (PRIS) and markings will be remarked if necessary.
The new ticket expires 30 calendar days following the date of notification.

  • A ticket can be Updated starting on the Updateable On date through 4:30 P.M. on the Update By date.

At the top left corner of the page, click on “Search Tickets” to open the ticket search menu.

  1. Search:
    • Search for the ticket you want to Update. You may perform a search by:
      • Ticket Number
      • Date Range
      • County
      • City
      • Work Date (Legal On date)
      • Company
      • Addr/Str (Street Number and Street Name)
      • Cross Street
      • Phone (Excavator Phone Number)
    • Select and double click on the ticket that you want to renew.
  2. Update:
    • Click the Update button
  3. Popup Box – Update Ticket
    • Type any add additional comments that you wish to add to the ticket if needed.
    • Update the Field Contact information if it has changed (Field Contact Name, Phone and Email).
    • Click OK
  4. Ticket Number:
    • Review your new Ticket Number.