Excavator Resources – Work Types

Contact/Technical Support
Web Help Desk
Ticket Creation (Untrained Users)
eRequest – Single Address Ticket Creation
Update Ticket
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Member Response
What Do The Markings Mean?
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Georgia 811 Online Ticket Creation Training
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
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Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
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Work Types
Ticket Size Policy
Sufficient Particularity
Mobile App
Georgia 811 Mobile App


You must be specific on the ticket when listing the type of work being performed and include ALL types of work that will take place.
Also, when requesting a ticket for work being performed on a utility line, you must:

  • Specify what is being done to the line: Installing, Repairing or Replacing.
  • Specify which utility: Electric, Gas, Water, etc.
  • Include whether the line is a Main or Service line.


Acceptable Work Types include:

  • Cleaning Ditches, Install Drainpipes
  • Grading and Landscaping
  • Install Foundation for Building
  • Install sewer and water main
  • Repair Water Service
  • Replace Electric Primary
  • Planting Trees, Bushes, Shrubs
  • Install Street Lights
  • Install Pole Mount, CATV Service
  • Install Anchors
  • Killing Gas Service

Unacceptable Work Types:

  • Digging or Trenching
  • Excavating
  • New Construction
  • Underground Utilities
  • Water Leak
  • Locate Power line

*This list includes but is not limited to the Work Types listed above.