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Excavator Resources – Work Types


 
Contact/Technical Support
 
Web Help Desk
 
 
Ticket Creation (Untrained Users)
 
eRequest – Single Address Ticket Creation
 
Update Ticket
 
 
Ticket Status
 
View Ticket Responses (PRIS)
 
Member Response
 
What Do The Markings Mean?
 
 
Ticket Creation Training
 
Georgia 811 Online Ticket Creation Training
 
 
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
 
Normal
 
Emergency
 
Design
 
Overhead
 
Multiple Tickets, Copy, Cancel
 
Search Tickets
 
Update
 
Additional Request
 
Mapping – Single Address
 
Mapping – Intersection
 
Mapping – Address Not On Map
 
Mapping – Multiple Addresses
 
Mapping – Along A Street Or R/O/W
 
Mapping – Map Tools
 
 
Web Ticket Guidelines
 
Work Types
 
Ticket Size Policy
 
Sufficient Particularity
 
 
Mobile App
 
Georgia 811 Mobile App
 


 

 
You must be specific on the ticket when listing the type of work being performed and include ALL types of work that will take place.
 
Also, when requesting a ticket for work being performed on a utility line, you must:

  • Specify what is being done to the line: Installing, Repairing or Replacing.
  • Specify which utility: Electric, Gas, Water, etc.
  • Include whether the line is a Main or Service line.

 

Acceptable Work Types include:

  • Cleaning Ditches, Install Drainpipes
  • Grading and Landscaping
  • Install Foundation for Building
  • Install sewer and water main
  • Repair Water Service
  • Replace Electric Primary
  • Planting Trees, Bushes, Shrubs
  • Install Street Lights
  • Install Pole Mount, CATV Service
  • Install Anchors
  • Killing Gas Service

Unacceptable Work Types:

  • Digging or Trenching
  • Excavating
  • New Construction
  • Underground Utilities
  • Water Leak
  • Locate Power line

 
*This list includes but is not limited to the Work Types listed above.