Excavator Resources – Work Types
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Mapping – Single Address
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Contact/Technical Support
Contact Us
Video Library
FAQs
Online Ticket Creation Training Manual
eRequest Tutorial
eRequest
Single Address Ticket Creation
Update Ticket
Ticket Renewal
View Ticket Responses (PRIS)
Check Ticket Status
View Member Response
Response Codes
What Do The Markings Mean?
Mobile App
Georgia 811 Mobile App
ONLINE TICKETING SYSTEM
Training
Register For Online Ticket Creation Training
Ticket Creation
Normal
Emergency
Backup to an Emergency Notification
Design
Overhead
Multiple Tickets, Copy, Cancel
Search Tickets
Update
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Ticket Actions in the Portal
<< Resources Home
Contact/Technical Support
Contact Us
Video Library
FAQs
Online Ticket Creation Training Manual
eRequest Tutorial
eRequest
Single Address Ticket Creation
Update Ticket
Ticket Renewal
View Ticket Responses (PRIS)
Check Ticket Status
View Member Response
Response Codes
What Do The Markings Mean?
Mobile App
Georgia 811 Mobile App
ONLINE TICKETING SYSTEM
Training
Register For Online Ticket Creation Training
Ticket Creation
Normal
Emergency
Backup to an Emergency Notification
Design
Overhead
Multiple Tickets, Copy, Cancel
Search Tickets
Update
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Ticket Actions in the Portal
Contact/Technical Support
Contact Us
Video Library
FAQs
Online Ticket Creation Training Manual
eRequest Tutorial
eRequest
Single Address Ticket Creation
Update Ticket
Ticket Renewal
View Ticket Responses (PRIS)
Check Ticket Status
View Member Response
Response Codes
What Do The Markings Mean?
Mobile App
Georgia 811 Mobile App
ONLINE TICKETING SYSTEM
Training
Register For Online Ticket Creation Training
Ticket Creation
Normal
Emergency
Backup to an Emergency Notification
Design
Overhead
Multiple Tickets, Copy, Cancel
Search Tickets
Update
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Ticket Actions in the Portal
You must be specific on the ticket when listing the type of work being performed and include ALL types of work that will take place.
Also, when requesting a ticket for work being performed on a utility line, you must:
- Specify what is being done to the line: installing, repairing or replacing.
- Specify which utility: electric, gas, water, etc.
- Include whether the line is a main or service line.
Acceptable Work Types include:
- Cleaning Ditches, Install Drainpipes
- Grading and Landscaping
- Install Foundation for Building
- Install sewer and water main
- Repair Water Service
- Replace Electric Primary
- Planting Trees, Bushes, Shrubs
- Install Street Lights
- Install Pole Mount, CATV Service
- Install Anchors
- Killing Gas Service
- Soil Test Boring
Unacceptable Work Types:
- Digging or Trenching
- Excavating
- New Construction
- Underground Utilities
- Water Leak
- Locate Power Line
*This list includes but is not limited to the Work Types listed above. To view additional work types, click here.