fbpx

Excavator Resources – Contact Information


 
Contact/Technical Support
 
Web Help Desk
 
 
Ticket Creation (Untrained Users)
 
eRequest – Single Address Ticket Creation
 
Update Ticket
 
 
Ticket Status
 
View Ticket Responses (PRIS)
 
Member Response
 
What Do The Markings Mean?
 
 
Ticket Creation Training
 
Georgia 811 Online Ticket Creation Training
 
 
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
 
Normal
 
Emergency
 
Design
 
Overhead
 
Multiple Tickets, Copy, Cancel
 
Search Tickets
 
Update
 
Additional Request
 
Mapping – Single Address
 
Mapping – Intersection
 
Mapping – Address Not On Map
 
Mapping – Multiple Addresses
 
Mapping – Along A Street Or R/O/W
 
Mapping – Map Tools
 
 
Web Ticket Guidelines
 
Work Types
 
Ticket Size Policy
 
Sufficient Particularity
 
 
Mobile App
 
Georgia 811 Mobile App
 


 
The Web Services Department is available to assist you with questions regarding issues such as: Online Ticket Creation (eRequest and Web), Training, Trouble Shooting and Mobile App.
 

Web Services Department:
Hours: Monday through Friday from 7:00 A.M. to 4:30 P.M.
Email: WebHelpDesk@Georgia811.com
Phone: (770)476-6050

 
The Contact Center is available for help with: Reporting a Damage, Submitting a Large Project request and Submitting tickets by phone:
 

Contact Center:
Hours: Monday through Friday from 7:00 A.M. to 6:00 P.M.
Emergency Tickets and Damage Notifications: Available 24/7
Phone: (770)623-4344, 811 or 1-800-282-7411

 
Customer Connections can assist with all Member related issues such as: Member Sign Up, Service Area Management, Responding to PRIS, Updating/Changing User or Company Information:
 

Customer Connections:
Hours: Monday through Friday from 7:00 A.M. to 4:30 P.M.
Email: CustomerConnections@Georgia811.com
Phone: (770)623-5786

 
The Georgia 811 liaison managers are dedicated to educating our members, excavators and the general public about the importance of safe digging and excavation under Georgia law. Liaisons are assigned to specific geographic areas of the state:
 

Liaisons:
To view the contact information of the liaison in your area, Click Here.