Excavator Resources – Contact Information

The Web Services Department is available to assist you with questions regarding issues such as: Online Ticket Creation (eRequest and Web), Training, Trouble Shooting and Mobile App.

Web Services Department:
Hours: Monday through Friday from 7:00 A.M. to 4:30 P.M.
Email: webhelpdesk@ga811.mypurecloud.com
Phone: (770)476-6050

The Contact Center is available for help with: Reporting a Damage, Submitting a Large Project request and Submitting tickets by phone:

Contact Center:
Hours: Monday through Friday from 7:00 A.M. to 6:00 P.M.
Emergency Tickets and Damage Notifications: Available 24/7
Phone: (770)623-4344, 811 or 1-800-282-7411

Customer Connections can assist with all Member related issues such as: Member Sign Up, Service Area Management, Responding to PRIS, Updating/Changing User or Company Information:

Customer Connections:
Hours: Monday through Friday from 7:00 A.M. to 4:00 P.M.
Email: CustomerConnections@Georgia811.com
Phone: (770)623-5786

The Georgia 811 liaison managers are dedicated to educating our members, excavators and the general public about the importance of safe digging and excavation under Georgia law. Liaisons are assigned to specific geographic areas of the state:

To view the contact information of the liaison in your area, Click Here.