Excavator Resources – Contact Information

Contact/Technical Support
Web Help Desk
Ticket Creation (Untrained Users)
eRequest – Single Address Ticket Creation
Update Ticket
Ticket Status
View Ticket Responses (PRIS)
Member Response
What Do The Markings Mean?
Ticket Creation Training
Georgia 811 Online Ticket Creation Training
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
Multiple Tickets, Copy, Cancel
Search Tickets
Additional Request
Mapping – Single Address
Mapping – Intersection
Mapping – Address Not On Map
Mapping – Multiple Addresses
Mapping – Along A Street Or R/O/W
Mapping – Map Tools
Web Ticket Guidelines
Work Types
Ticket Size Policy
Sufficient Particularity
Mobile App
Georgia 811 Mobile App

The Web Services Department is available to assist you with questions regarding issues such as: Online Ticket Creation (eRequest and Web), Training, Trouble Shooting and Mobile App.

Web Services Department:
Hours: Monday through Friday from 7:00 A.M. to 4:30 P.M.
Email: WebHelpDesk@Georgia811.com
Phone: (770)476-6050

The Contact Center is available for help with: Reporting a Damage, Submitting a Large Project request and Submitting tickets by phone:

Contact Center:
Hours: Monday through Friday from 7:00 A.M. to 6:00 P.M.
Emergency Tickets and Damage Notifications: Available 24/7
Phone: (770)623-4344, 811 or 1-800-282-7411

Customer Connections can assist with all Member related issues such as: Member Sign Up, Service Area Management, Responding to PRIS, Updating/Changing User or Company Information:

Customer Connections:
Hours: Monday through Friday from 7:00 A.M. to 4:30 P.M.
Email: CustomerConnections@Georgia811.com
Phone: (770)623-5786

The Georgia 811 liaison managers are dedicated to educating our members, excavators and the general public about the importance of safe digging and excavation under Georgia law. Liaisons are assigned to specific geographic areas of the state:

To view the contact information of the liaison in your area, Click Here.