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Excavator Resources – Create A Design Ticket


 
Contact/Technical Support
 
Web Help Desk
 
 
Ticket Creation (Untrained Users)
 
eRequest – Single Address Ticket Creation
 
Update Ticket
 
 
Ticket Status
 
View Ticket Responses (PRIS)
 
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What Do The Markings Mean?
 
 
Ticket Creation Training
 
Georgia 811 Online Ticket Creation Training
 
 
Georgia 811 Online Ticketing System – Ticket Creation (Trained Users)
 
Normal
 
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Design
 
Overhead
 
Multiple Tickets, Copy, Cancel
 
Search Tickets
 
Update
 
Additional Request
 
Mapping – Single Address
 
Mapping – Intersection
 
Mapping – Address Not On Map
 
Mapping – Multiple Addresses
 
Mapping – Along A Street Or R/O/W
 
Mapping – Map Tools
 
 
Web Ticket Guidelines
 
Work Types
 
Ticket Size Policy
 
Sufficient Particularity
 
 
Mobile App
 
Georgia 811 Mobile App
 


 

 
A Design (Survey) ticket is created for advanced planning purposes. It indicates the crew will not be digging but wants to know where underground utility lines are for survey purposes.
 
It does not allow for excavation.

  • This notice has no expiration date and the Ticket Size Policy does not apply.
  • Utility Members must respond to the Ticket Response System (PRIS) within 10 working days on a Design ticket.
     

To create a Design ticket, you will:

  1. Enter the Preferred Response Method.
  2. Follow standard Normal ticket procedures.

 
At the top left corner of the page, click on “Create Ticket” to open the ticket creation screen.
 

  1. Ticket Type:
    • Select Design from the Ticket Type dropdown menu.
       
      Note: Only fields required for an Design Ticket will be available.
       
  2. Popup Box – Design Ticket: Will there be any digging involved?
    • If Yes is selected, the ticket type will return to a Normal ticket
    • If No is selected, you may continue with your Design Ticket.
       
  3. Popup Box – Design Disclaimer:
    • Read the disclaimer and click OK.
       
  4. Update Information:
    • The left side panel contains your “Excavator information”. You can make changes to this information anytime by clicking on Update Information.
      • Review and edit the necessary fields. (Any changes made here will be saved for the current ticket submission and any future submissions.)
         
        Note: If the “Contact” person changes with various tickets, you will have to update the Field Contact information with each submission as necessary.
      • Click “Submit” to save changes.
         
  5. For:
    • Indicate who you are doing the work for.
       
  6. Have you used white paint to indicate the excavation area?
    • Select whether the dig site is white painted, white flagged or white staked?
      • If Yes: Enter the number of marked areas in the # W-Lined Areas box.
         
  7. Preferred Response Type:
    • Select the Preferred Response method from the dropdown menu
       
  8. State / County / City:
    • The State will default to GA.
    • Type in the name of the County. Once you start typing, the dropdown will start to list available options. Select the County from the list.
    • Type in the name of the City. Once you start typing, the dropdown will start to list available options. Select the City from the list.
       
  9. Address:
    • Enter the address number.
    • Next, enter the street name.
    • Then, enter the street type. (i.e. Road, Lane, Street, Drive, etc.)
       
  10. Cross Street:
    • Enter the name of the cross street along with the street type.
       
  11. Locate Instructions:
    • Enter the Locate Instructions.
      • Describe the area where work will take place with Sufficient Particularity using concise locate instructions.
         
        Note: Include all information pertaining to locating into this field, i.e. Boring information, lot numbers, multiple addresses, etc.
         
        Note: The locate instructions must be in sync with the Work Type and Work Information Questions.
         
        Example: If the work type is to install a water service line, the locate instructions should be to locate from the street to the building, not just the right of way.
         
  12. Remarks:
    • Add any additional information you want to provide to the locators:
      • Arrange an on-site meeting, gate codes, etc.
      • Provide driving directions if needed.
      • Add additional information given to describe the location of property. (i.e. Coordinates, name of subdivision or community, name of mall, name of office park, street alias information, name of business, etc.)
         
  13. Map/Search Results
    • Select Use Ticket to search for a location using the ticket information entered.
    • The Search Results will list options for the Exact Street, Bing Results, Street Begins With and Similar Streets.
       
      Note: Selecting Bing Results will bring up the exact address entered.
       
    • Select the correct street or address where the work will be done.
      • When you select an option from Exact Street, Street Begins With or Similar Streets, the map will highlight the selected road.
      • When you select Bing Results, the map will place an X on the road or property parcel if the entered road or address is found on the map.
      • If you select an option from the list that has a box to the left of the name or click on the box, a list of cross streets for that street will drop down. To collapse the intersecting street list, click on the box.
    • Use the Mark Radius, Mark Point, Mark Line, Mark Area or Use Selection tools to select the dig site.
      • Mark Radius – Draws a circle, at the selected point, according to the entered radius.
      • Mark Point – Draws a point on the map with a 200ft buffer.
      • Mark Line – Draws a line on the map with a 200ft buffer.
      • Mark Area – Draws a shape on the map without a buffer.
      • Use Selection – Draws a circle, at the selected point, using a 200ft radius.
         
        Note: You must double click at the end point to release the tool and complete the drawing.
         
  14. Review the Legal Dates and Times
    • The Response By date is 10 business days after the ticket is made.
       
      Example: The above Important Dates reflects a ticket created on 07/14/2020. The member has 10 business days to respond by 07/28/2020. (Reminder – This notice has no expiration date and the ticket cannot be Updated.)
       
  15. Submit Request:
    • Click Submit to complete the ticket.
       
  16. Reset:
    • Click Reset to clear the form and start over.
       
  17. Ticket Number / Utility Members Notified:
    • Review your Ticket Number and list of Utility Members notified for your request.
       
      Note: If you think a utility member is missing, contact the Web Help Desk department at (770)476-6050.
       
  18. Do you want to enter another ticket?
    • Select Yes to open a new ticket creation screen.
    • Select No to return to the home page.